Investigation Specialist - Vietnamese Speaker (1 year FTC, Remote) , KYC

Amazon Inc.; Philippines; Hybrid; PHP 3,503,000 - 5,414,000; Full time

Job summary

Amazon Inc. is hiring an Investigation Specialist - Vietnamese Speaker (1 year FTC, Remote) to support Customer Trust and Partner Support. The role requires fluent English and Vietnamese and strong written communication to respond concisely and accurately.

You will review seller documentation, verify information, and work across portals/tools. Flexibility for weekend/holiday shifts is expected as part of a 5-day cycle, with a remote work arrangement.

Qualifications

• High School Diploma or equivalent.
• Strong written English and Vietnamese, concise responses.
• Experience with MS Office (Outlook, Word, Excel).

Responsibilities

• Review documents from sellers for legitimacy and accuracy.
• Investigate information from sellers using internal and external sources.
• Use Amazon portals and tools to perform case work and updates.

Skills

English proficiency

Vietnamese language

Microsoft Office

Analytical thinking

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Investigation Specialist - Vietnamese Speaker (1 year FTC, Remote) , KYC

Note

• This is a 1 year fixed term contract role with a virtual work arrangement.
• Proficiency in English & Vietnamese with an ability to compose grammatically correct, concise and accurate written responses
• Flexibility with working hours and work on weekends and holidays is part of your normal 5-day shift.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Amazon is seeking for individuals who are dedicated, hardworking, analytical and results oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

• Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed.
• Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources.
• Work efficiently on portals and tools provided by Amazon in this role.
• Maintain high ethics and integrity with respect to critical data.
• Assess collected information about new Sellers to on board them to sell on Amazon marketplace.
• Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
• Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
• Minimize the damage to overall customer experience on Amazon platform through document validation.
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
• Flexibility to be trained in additional business-related skills and/or work types.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

Basic Qualifications

• Minimum a High School Diploma
• Proficiency in English & Vietnamese with an ability to compose grammatically correct, concise and accurate written responses.
• Experience working with Microsoft Office including Outlook, Word and Excel.

Preferred Qualifications

• Previous work experience in a customer service/retail environment supporting English-speaking customers
• Knowledge of or experience in a fraud/risk management environment
• Experience in insurance, finance, data analysis, research, translation or training with English as the language is a distinct advantage.
• Strong organizational skills.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
• Self-disciplined, diligent, proactive and detail oriented.
• Positive, results oriented attitude. Excellent problem-solving skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.