AML Compliance Supervisor

Risewave Consulting, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Risewave Consulting, Inc. in Taguig is seeking an experienced KYC Team Lead to manage a team of analysts and own pod-level delivery, quality, and performance metrics. You will ensure daily and weekly commitments are met and serve as first escalation for operational issues.

You will conduct coaching sessions, guide ramp-ups, and partner with QC to address defect trends. The role demands hands-on KYC expertise, strong people leadership, and a focus on process adherence and continuous improvement.

Qualifications

• 3 to 5 years of KYC relevant experience.
• 3 years of supervisory experience.

Responsibilities

• Manage a team of KYC analysts and pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC expertise

Team leadership

Job description

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

SKILL AND QUALIFICATIONS:

KYC Team Lead

3 to 5 years of KYC relevant experience

3 years of supervisory experience

OTHERS:

Project Shift Schedule: Night Shift