Knowledge Performance Sr. Analyst

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

Sagility Philippines B.V Branch is looking for a Knowledge Performance Sr. Analyst in Quezon City. This role leads strategic data research to improve AI accuracy and knowledge quality, bridging technology and knowledge management strategies.

The ideal candidate has over 3 years of experience in relevant fields like communications or technical writing. Responsibilities include analyzing AI-generated answers and partnering with technology teams for knowledge platform enhancements.

Preferred certifications in Knowledge Management practices and strong problem-solving skills are beneficial.

Qualifications

• 3+ years' experience with learning and content delivery supporting operational business.
• Experience evaluating and optimizing knowledge structures for both human and AI consumption.

Responsibilities

• Conduct strategic analysis and testing to validate improvements in AI-generated answers.
• Partner with technology teams to test and govern knowledge platform enhancements.
• Oversee knowledge workflows within KnowledgeXchange to ensure application of standards.
• Identify and implement improvements based on diagnostic insights.

Skills

Experience with Agentic Learning and AI-driven knowledge systems

Excellent communication skills

Project Management skills

Detail-oriented and strong quality assurance

Ability to work collaboratively

Education

College degree in education, communications, technical writing, or social science

Job description

Knowledge Performance Sr. Analyst

The role of the Knowledge Performance Sr. Analyst is to lead strategic data research and hypothesis testing to improve AI accuracy, knowledge quality, and user behaviors. This role bridges technology enablement with KM strategy to optimize GenAI and related platforms. The role will deliver quality knowledge articles in accordance with standard Knowledge Management and Technical Writing guidelines and practices uploaded into a central content management repository. This role is part of the Knowledge Management governance team, responsible for ensuring KnowledgeXchange performs as intended, technology enhancements are tested and implemented consistently, and knowledge author performance related to platform use is monitored and maintained.

Experience

3+ years' experience with learning and content delivery supporting operational business or a college degree in education, communications, technical writing, library science, or other social science field.

Mandatory Skills

• 3+ years' experience with learning and content delivery supporting operational business or a college degree in education, communications, technical writing, library science, or other social science field.
• Experience with or strong exposure to Agentic Learning and AI-driven knowledge systems, with the ability to evaluate and optimize knowledge structures for both human and AI consumption.

Preferred Skills

• Knowledge Management and Technical Writing practice certifications or willingness to obtain (preferred).
• Project Management skills.
• Experience with use of knowledge content systems and/or digital repositories.
• Strong problem‑solving and hypothesis‑driven research capabilities.
• Ability to translate insights into actionable strategies for KM and technology teams.
• Detail‑oriented with strong quality assurance and content management skills.
• Familiarity with AI chatbot evaluation and KM platforms.
• Ability to work collaboratively across knowledge and technology teams.
• Excellent communication skills, both verbal and written.
• Requires strong consulting and relationship‑building skills.
• Ability to lead, persuade, and influence.
• Ability to operate effectively within a fast‑paced, multi‑stakeholder governance environment, influencing outcomes without direct ownership of content.

Roles & Responsibilities

• Conduct strategic analysis and testing to validate improvements in AI‑generated answers.
• Partner with technology teams to test, validate, and govern knowledge platform enhancements, ensuring changes are implemented consistently and do not negatively impact AI performance or author workflows.
• Oversee knowledge workflows within KnowledgeXchange to ensure consistent application of standards, efficient lifecycle management, and alignment between knowledge, process, and technology.
• Identify, prioritize, and implement improvements based on diagnostic insights to enhance AI accuracy, user prompt behaviors, and system performance.
• Support Enterprise Operations KM initiatives and goals by providing governance, guidance, and closing the loop on feedback to ensure knowledge content adheres to Knowledge Management and Technical Writing accuracy and standards.
• Review and assess knowledge articles to identify quality, structural, and performance issues impacting AI responses and user experience, providing actionable recommendations to improve adherence to standards.
• Create, maintain, and optimize diagnostic trees as performance mechanisms to improve answer accuracy, navigation efficiency, and AI behavior.
• Protect the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS). Ensure confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

Location

Quezon City, Bridgetowne GBF Tower, Philippines