Content Analyst - ServiceNow_BGC Taguig_Day Shift_Up to 60k

weSource Management Consultancy Firm; Taguig; On-site; PHP 609,336 - 729,864; Full time

Job summary

A leading consultancy firm is urgently hiring a Content Analyst – ServiceNow for their office in Taguig, Philippines. The successful candidate will be responsible for maintaining accurate data and content in the ServiceNow platform, focusing on data quality uplift, knowledge management, and stakeholder engagement. Ideal candidates must have experience with content development, data cleansing, and ServiceNow functionalities. Strong English communication skills and a detail-oriented mindset are essential for success in this role.

Qualifications

• Experience supporting AI-powered ServiceNow features.
• Strong documentation, organizational, and time management skills.
• Results-focused with strong attention to detail.

Responsibilities

• Identify and fix inaccurate, outdated, or duplicate data in the CMDB.
• Ensure knowledge articles are accurate and up-to-date.
• Collaborate effectively with stakeholders.

Skills

Content development and management

Data quality and cleansing

ServiceNow platform proficiency

Documentation skills

English communication

Stakeholder management

Analytical skills

Job description

Overview

We are urgently hiring for Content Analyst – ServiceNow

Location: BGC Taguig

Work Setup & Shift: Onsite | Day Shift | 6am to 3pm

Salary is up to 60k based on experience

Preferred Qualifications

• Experience supporting AI-powered ServiceNow features.
• Knowledge of IT Service Management (ITSM) processes.
• Experience with ServiceNow reporting and dashboarding.
• Experience reconciling ServiceNow CMDB with external sources.
• Familiarity with CMDB best practices and data governance frameworks.
• Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.

What You Need Non-negotiables

• Content development and management experience, preferably working with ServiceNow data or content
• Proven experience in data quality, cleansing, normalization, and content management across large datasets.
• Proficiency with the ServiceNow platform at a user level.
• Strong documentation, organizational, and time management skills.
• Professional-level written and verbal English communication skills.
• Results-focused with strong attention to detail and the ability to work autonomously.
• Experience in confident relationship-building and stakeholder management.
• Demonstrated ability to follow governance standards and defined policies.
• The ability to analyze and interpret data trends, identify anomalies, and recommend corrective actions.

About the Role

We\'re looking for a highly skilled Knowledge Base Analyst to join our team, reporting directly to the Associate Director, Optimisation & Platforms. In this role, you\'ll be instrumental in ensuring the ServiceNow platform maintains accurate, high-quality, and AI-ready data. You will play a pivotal role in the Configuration Management Database (CMDB) and with knowledge articles. A key focus will be on addressing data and knowledge quality to improve operational efficiency, ensure reliable billing, and streamline event management across the business. The ideal candidate is a self-driven problem-solver with strong communication and stakeholder engagement skills. You will be expected to not only uplift the quality of data and content, but also to collaborate with stakeholders and report on your progress and challenges to a governance forum.

As a Knowledge Base Analyst, You Will

• Data/Content Quality Uplift: Identify and fix inaccurate, outdated, or duplicate data in the CMDB and knowledge articles.
• Knowledge Management: Ensure knowledge articles are accurate, well- categorized, and up-to-date. This includes inactivating obsolete information and structuring content with tagging, metadata, and taxonomy to support AI consumption and searchability.
• Stakeholder Engagement: Collaborate effectively with stakeholders and hold them accountable for providing timely responses.
• Reporting & Governance: Provide regular updates to a governance forum on progress and challenges, with a focus on how improvements support AI readiness and long-term governance standards.
• Documentation: Maintain clear and effective procedural documentation.
• Task Management: Complete assigned tasks accurately, on time.