AI Product Officer

Chinabank PH; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Chinabank Philippines seeks an AI Product Researcher & Knowledge Officer to support AI-powered product initiatives through rigorous research, data analysis, and knowledge management. You will help product teams understand user needs, evaluate opportunities, and maintain essential documentation.

You will collaborate with product managers, data scientists, IT, and business stakeholders to support AI initiatives from discovery through implementation, ensuring information is accurate, accessible,

Qualifications

• Bachelor's degree in data-related fields or a closely related discipline.
• At least 3 years of experience in product research, analytics, or knowledge management.
• Experience supporting digital, data, analytics, or AI initiatives.
• Strong research and analytical skills with interviews, surveys, usability tests, and data analysis.
• Ability to produce structured documentation such as requirements and research reports.

Responsibilities

• Conduct research to understand user needs, industry trends, and AI opportunities.
• Analyze qualitative and quantitative data from interviews, surveys, usability studies, and metrics.
• Translate findings into clear recommendations to guide product strategy.
• Support pilots, proofs-of-concept, and experimentation for AI ideas.
• Develop and maintain knowledge repositories, research reports, and decision logs.
• Ensure information and lessons learned are organized, accessible, and up to date.
• Track adoption, feedback, and performance to identify improvements.
• Provide readily available requirements, findings, and docs to delivery teams.
• Monitor emerging AI tech and industry developments affecting product direction.
• Collaborate with business, tech, data science, and vendor teams throughout the lifecycle.

Education

Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field

Tools

Excel

SQL

Power BI

Tableau

Job description

Are you naturally curious, analytical, and passionate about turning research into meaningful insights? Do you enjoy organizing information, uncovering trends, and helping teams make better decisions?

We're looking for an AI Product Researcher & Knowledge Officer to support the development and continuous improvement of AI-powered products. In this role, you'll combine research, analytics, and knowledge management to help product teams understand user needs, evaluate opportunities, and maintain the information that keeps projects moving forward. You'll work closely with product managers, data scientists, IT teams, and business stakeholders to support AI initiatives from discovery through implementation and beyond.

What You Will Be Doing

• Conduct research to understand user needs, pain points, industry trends, and AI opportunities.
• Gather and analyze qualitative and quantitative data from interviews, surveys, usability studies, and product usage metrics.
• Transform research findings into clear recommendations that support product strategy and decision-making.
• Support pilots, proof-of-concepts, and experimentation activities to validate AI product ideas.
• Develop and maintain product documentation, knowledge repositories, research reports, decision logs, and implementation records.
• Ensure information, insights, and lessons learned are organized, accessible, accurate, and up to date.
• Track product adoption, user feedback, and performance metrics to identify improvement opportunities.
• Assist product and delivery teams by ensuring requirements, research findings, and key documentation are readily available.
• Monitor emerging AI technologies, tools, and industry developments that may influence product direction.
• Collaborate with business, technology, data science, and vendor teams throughout the product lifecycle.

What Success Looks Like

In this role, success means:

• Research insights directly contribute to better product decisions and prioritization.
• Product teams have access to accurate, well-organized, and easy-to-use knowledge resources.
• AI initiatives progress more efficiently because key requirements, findings, and documentation are readily available.
• Product adoption and performance insights help drive continuous improvement.
• Stakeholders trust the quality, accuracy, and completeness of your research and knowledge assets.
• You help build a culture of learning, collaboration, and knowledge sharing across the organization.

Qualifications

Required

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field.
• At least 3 years of experience in product research, business analysis, analytics, knowledge management, or similar roles.
• Experience supporting digital, data, analytics, or AI-related initiatives.
• Strong research and analytical skills, including experience with interviews, surveys, usability testing, and data analysis.
• Experience preparing structured documentation such as requirements documents, research reports, and business analyses.
• Strong communication and stakeholder management skills.
• Ability to transform complex information into clear, actionable insights.

Preferred

• Knowledge of AI, machine learning, and analytics concepts.
• Experience with reporting and analytics tools such as Excel, SQL, Power BI, or Tableau.
• Experience managing knowledge repositories, documentation standards, and governance processes.
• Familiarity with product development and implementation lifecycles.
• Experience working with cross-functional teams in technology, analytics, or digital transformation environments.

What You Can Expect Here

• Opportunities to work on innovative AI initiatives that support business transformation.
• Exposure to emerging AI technologies, industry trends, and product innovation practices.
• Collaboration with product managers, data scientists, business teams, and technology experts.
• A culture that values research-driven decision-making and continuous learning.
• Opportunities to strengthen your expertise in product research, AI, knowledge management, and business analysis.
• Meaningful work that helps shape the future of AI-enabled products and services.