Operations Enablement Senior Analyst

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 1,004,400 - 1,450,800; Full time

Job summary

Sagility Philippines B.V Branch is seeking an Operations Enablement Senior Analyst to drive knowledge management and content delivery for operational teams in Quezon City. You will create and refine knowledge articles, support enterprise operations initiatives, and collaborate with business support teams to deliver value while working effectively in a remote-friendly environment.

You will partner with instructional designers to align knowledge content with training programs and ensure timely

Qualifications

• Excellent verbal and written communication.
• Strong consulting and relationship-building skills.
• Ability to manage multiple tasks under tight deadlines.
• Ability to work independently and in a team.
• Experience working remotely with virtual tools.
• Willingness to travel less than 25%.

Responsibilities

• Support Enterprise Operations initiatives by creating quality knowledge articles.
• Improve existing knowledge articles and content delivery workflows.
• Identify improvements in knowledge capture and sharing processes.
• Reinforce value of knowledge management to service experience.
• Determine best approach for knowledge creation and sharing.
• Create and maintain knowledge articles for customers, providers, and staff.
• Partner with business support teams and instructional designers.
• Prioritize requests to deliver value and align with priorities.
• Focus on solving knowledge needs rather than perfection.

Skills

Communication

Consulting

Relationship-building

Prioritization

Teamwork

Remote work experience

Education

College degree in social sciences

Experience with learning/content delivery

Job description

Job Title: Operations Enablement Senior Analyst

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Education

• College degree in education, communications, technical writing, library science, or other social science field, or 2+ years’ experience with learning and content delivery supporting operational business

Experience

• Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other type of business supporting role

Mandatory Skills

• Excellent communication skills, both verbal and written
• Strong consulting and relationship‑building skills
• Ability to function in a fast‑paced environment and prioritize multiple tasks under tight deadlines
• Ability to work independently and within a team environment
• Ability to deal with ambiguity, embrace change, and help others see it as an opportunity while staying focused on goals
• Successful experience working remotely, using virtual meeting and collaboration tools
• Some travel may be required (<25%)

Preferred Qualifications

• Knowledge‑Centered Service (KCS) training (preferred)
• Project management skills
• Preferred experience with use of knowledge content systems and/or digital repositories

Roles & Responsibilities

• Support Enterprise Operations initiatives and goals by creating quality knowledge articles
• Improve existing knowledge articles
• Identify improvements within the knowledge creation, content delivery, monitoring of knowledge flags, and overall workflow knowledge processes
• Reinforce how knowledge management can deliver increased value and improve the service experience
• Determine the best approach for knowledge capture and sharing
• Create, maintain, and improve knowledge articles visible to customers, providers, client service, and employees
• Create, maintain, and support effective partnerships with business support teams
• Partner with business and operational functions to understand content business objectives, needs, and priorities
• Prioritize knowledge requests to deliver value and respond to key priorities
• Partner with instructional designers to ensure alignment of knowledge and training content
• Focus on creating knowledge to solve rather than writing for perfection

Location

Quezon City, Bridgetowne GBF Center 1, Philippines