Field Service Lead - Kitchen Appliance Techs

Focus Global; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading marketing company in Metro Manila is seeking a candidate for a technical support role. The ideal candidate will have an engineering background, supervisory experience, and strong communication skills. Responsibilities include providing support to technicians and ensuring the timely resolution of client issues while monitoring KPIs. This position promotes continuous learning and effective team management.

Qualifications

• Engineering background required, ideally in Electrical or Mechanical fields.
• Experience supervising teams and managing projects is essential.
• Strong written and verbal communication is critical.

Responsibilities

• Provide technical support to field technicians and customer service.
• Review service reports and manage client requests efficiently.
• Monitor key performance indicators (KPIs) for service quality.

Skills

Technical support

Project management

Communication skills

Multitasking

Education

Electrical or Mechanical Engineering

Job description

A leading marketing company in Metro Manila is seeking a candidate for a technical support role. The ideal candidate will have an engineering background, supervisory experience, and strong communication skills. Responsibilities include providing support to technicians and ensuring the timely resolution of client issues while monitoring KPIs. This position promotes continuous learning and effective team management.