Kiosk Monitoring & Performance Lead

Electronic Transfer and Advance Processing Inc.; Makati; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive Salary

Good Benefits

Fintech Leader

Collaborative Environment

Leadership Development

Division Leadership

Kiosk Monitoring Exposure

Job summary

Electronic Transfer and Advance Processing Inc. (eTap Inc.) in the Philippines seeks a Machine Performance Monitoring Manager to lead real-time kiosk monitoring across locations. You will develop monitoring strategies, SOPs, and reporting to ensure machine availability and service continuity.

You will oversee the Central Kiosk Monitoring Division, coach a cross-functional team, and collaborate with IT, operations, and field maintenance to drive improvements in performance and incident response.

Qualifications

• Bachelor's degree in Information Technology, Business Management, or a related field
• At least three (3) years of experience in machine or product deployment monitoring
• At least one (1) year of experience in kiosk monitoring is preferred
• Proven experience in monitoring and managing technical systems, preferably in a retail, service-oriented, or technology-driven environment
• Experience in team leadership, operational management, or supervising monitoring activities is an advantage
• Strong understanding of machine monitoring, technical performance tracking, incident management, and operational processes
• Strong analytical and problem-solving skills, with the ability to interpret operational data and develop actionable recommendations
• Strong leadership, coaching, and team management capabilities
• Excellent written and verbal communication skills
• Ability to coordinate effectively with technical teams, stakeholders, and senior management

Responsibilities

• Lead and manage the Central Kiosk Monitoring Division, ensuring effective real-time monitoring of kiosk machines across different locations
• Establish operational goals, performance standards, and monitoring procedures aligned with organizational objectives
• Oversee real-time monitoring protocols for kiosk performance, availability, and operational status
• Analyze monitoring data to evaluate kiosk performance, uptime, recurring issues, and service reliability
• Develop, implement, review, and maintain SOPs for monitoring, incident management, escalation, and reporting
• Oversee the identification, documentation, escalation, and resolution tracking of kiosk-related incidents
• Provide leadership, coaching, and guidance to strengthen team capabilities in monitoring, incident management, reporting, and troubleshooting
• Collaborate with technical, IT, field maintenance, operations, and other relevant departments
• Establish reporting protocols for kiosk performance, machine availability, downtime, incident trends, and operational efficiency
• Develop strategies to enhance kiosk monitoring capabilities, operational efficiency, and service reliability

Job description

Electronic Transfer and Advance Processing Inc. (eTap Inc.) in the Philippines seeks a Machine Performance Monitoring Manager to lead real-time kiosk monitoring across locations. You will develop monitoring strategies, SOPs, and reporting to ensure machine availability and service continuity.

You will oversee the Central Kiosk Monitoring Division, coach a cross-functional team, and collaborate with IT, operations, and field maintenance to drive improvements in performance and incident response.