Key Account Manager (Data Center)

Delta Electronics Southeast Asia & Oceania; Metro Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health benefits

Career growth opportunities

Collaborative work environment

Job summary

Delta Electronics Southeast Asia & Oceania in the Philippines is seeking a seasoned Key Account Manager (Data Center) to develop and sustain strategic relationships with key clients, drive revenue growth, and ensure superior service.

You will lead negotiations, coordinate with sales, technical and support teams, and travel as needed to meet clients. A minimum of 8 years in an international company within the datacenter sector is required.

Qualifications

• Bachelors degree in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering or related field (Masters preferred).
• Minimum of 8 years of proven experience as a Key Account Manager/Business Development Manager or in a similar client-facing role within the Datacenter industry in an international company.
• Strong understanding of telecommunication products, services, and solutions.
• Demonstrated ability to meet or exceed revenue targets and drive business growth.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and pursue new opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to meet with key clients.

Responsibilities

• Develop and nurture long-term relationships with assigned key accounts, Design House and Consultants.
• Understand client needs, objectives, and challenges to propose tailored solutions that align with our services and products.
• Drive the achievement of revenue and sales targets for assigned key accounts.
• Identify opportunities for upselling, cross-selling, and introducing new products or services.
• Develop and execute account strategies to maximize client satisfaction and retention.
• Collaborate with cross-functional teams to deliver comprehensive solutions that address client needs.
• Lead contract negotiations, ensuring terms are favorable for both the client and the company.
• Manage contract renewals and amendments to sustain long-term partnerships.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape.
• Use market insights to provide valuable feedback for product and service development.
• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
• Collaborate internally with sales, technical, and support teams to deliver seamless solutions.
• Track and report key account metrics, sales performance, and progress against targets.
• Provide regular updates to management regarding account status, challenges, and opportunities.
• Ensure exceptional customer satisfaction by delivering timely responses and exceptional service.
• Proactively address any concerns or escalations to maintain positive client relationships.

Skills

Key Account Management

Negotiation

Relationship Building

CRM software

Communication

Education

Bachelors degree in Business Administration or related field

Masters degree preferred

Tools

CRM (Salesforce)

MS Office

Job description

Job Title: Key Account Manager (Data Center)

Location: Philippines

About this role

We are seeking a highly motivated and results-oriented Key Account Manager with a minimum of 8 years of experience in an international company to join our dynamic team in the Datacenter Industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving revenue growth, and ensuring exceptional customer satisfaction. This role requires a strategic thinker with excellent communication and negotiation skills.

Responsibilities

• Develop and nurture long-term relationships with assigned key accounts, Design House and Consultants
• Understand client needs, objectives, and challenges to propose tailored solutions that align with our services and products.
• Drive the achievement of revenue and sales targets for assigned key accounts.
• Identify opportunities for upselling, cross-selling, and introducing new products or services.
• Develop and execute account strategies to maximize client satisfaction and retention.
• Collaborate with cross-functional teams to deliver comprehensive solutions that address client needs.
• Lead contract negotiations, ensuring terms are favorable for both the client and the company.
• Manage contract renewals and amendments to sustain long-term partnerships.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape.
• Use market insights to provide valuable feedback for product and service development.
• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
• Collaborate internally with sales, technical, and support teams to deliver seamless solutions.
• Track and report key account metrics, sales performance, and progress against targets.
• Provide regular updates to management regarding account status, challenges, and opportunities.
• Ensure exceptional customer satisfaction by delivering timely responses and exceptional service.
• Proactively address any concerns or escalations to maintain positive client relationships.

Qualifications

• Bachelor's degree above in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering or related field (Master's preferred).
• Minimum of 8 years of proven experience as a Key Account Manager/Business Development Manager or in a similar client-facing role within the Datacenter industry in an international company.
• Strong understanding of telecommunication products, services, and solutions.
• Demonstrated ability to meet or exceed revenue targets and drive business growth.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and pursue new opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to meet with key clients.

What we offer?

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health and retirement incentive.
• Opportunity for professional growth within a leading telecommunication company.
• Collaborative and innovative work environment.