Key Account Manager - Chain Clinics

Galderma; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Galderma in the Philippines seeks a Customer Leadership professional to drive strategic account development and senior-level engagement across the dermatology portfolio. You will coach sales teams, build partnerships, and orchestrate cross-functional strategies to deliver superior customer outcomes and sustainable growth in medical aesthetics, dermatology and therapeutic areas.

You will analyze market dynamics, negotiate with C-level executives, and coordinate stakeholders across regions, while

Qualifications

• Active listening to uncover customer needs and decisions.
• Ability to understand KA organization structure and influence decisions.
• Strong communication and collaboration across teams.

Responsibilities

• Builds privileged relationships with senior customers.
• Influences decision makers and coordinates account strategy.
• Coaches local and sales teams to improve performance.
• Drives for and delivers business results with aligned targets.
• Engages with account teams to develop proposals and partnerships.
• Keeps knowledge of portfolio and market dynamics up-to-date.

Skills

Active listening

Customer insights

Relationship building

Coaching

Team player

Strategic thinking

Negotiation

Cross-functional collaboration

Communication

Job description

Job Description:

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Customer Leadership

• Be an active listener actively investigates and deeply understands customer’s needs, how do they make decisions, what opportunities are across the full portfolio.
• Thoroughly understands KA’s organization structure.
• Influences KAs decision makers and decision‑making process.
• Builds privileged customer relationships with senior customers.
• Thinks critically and challenges with confidence positions of both account team and customer.

Teamwork/People leadership

• Orchestrates KAs relationship and brings best of Galderma, influencing without having hierarchical link over the account community.
• Coaches local and sales teams.
• Ability to navigate Company internal processes.
• Shares insights with colleagues and acts as a team player.

Personal effectiveness and drive for results

• Perseveringly drives for and delivers business results and customer outcomes.
• Set aspirational but realistic targets and build alignment around them across the business.
• Is well organized and productive.
• Effectively communicates and engages audience.

Strategic entrepreneurship

• Strategically plans account development.
• Acts entrepreneurially with a strong ability to build partnerships.
• Has strong business acumen and understands business financials of the account.
• Has strong business acumen and understands business financials of the account.
• Is an effective problem solver with project management skills.
• Coordinate coverage of all key stakeholders (BL’s, regions, senior executives), leverage capabilities across company and leverage a network (vs acting alone).

Selling skills

• Engage with account team to generate effective proposals and partnership frameworks.
• Master cross disciplinary solution selling (e.g., device, digital, services).
• Ability to negotiate and close deals at C-level.
• Increases customer satisfaction

Market and product knowledge

• Knows core and new products and services understands portfolio and articulates impact accounts have on patients, systems etc.
• Knows the aesthetics business at deep level.
• Knows and monitors competitors’ offerings and value propositions.
• Understands market dynamics in own and customer market.
• Understands trends/disruptions linked to digital.

Requirements: