Key Account Manager

Inspire E-commerce Solutions Inc.; Valenzuela; On-site; PHP 446,000 - 893,000; Full time

Job summary

Inspire E-commerce Solutions Inc. is seeking a results-driven Key Account Manager to own end-to-end relationships with our most strategic clients and act as a trusted advisor to senior stakeholders.

You will develop growth plans, lead renewal negotiations, monitor health via KPIs, and coordinate cross-functional teams to resolve issues and drive revenue. Strong communication, negotiation skills, and a proven track record in account management are essential for success in our fast-paced

Qualifications

• Bachelor's degree or equivalent professional experience
• 2+ years in key/strategic account management or related roles
• Proven ability to manage senior stakeholder relationships and lead commercial negotiations
• Strong commercial acumen and revenue target ownership
• Excellent written and verbal communication with consultative tone
• Analytical and problem-solving skills with the ability to handle challenges
• Experience coordinating cross-functional teams is a plus
• Ability to manage multiple high-value accounts in a fast-paced environment

Responsibilities

• Own the relationship for a portfolio of key/strategic accounts with senior client stakeholders
• Develop and execute account growth plans to increase revenue through upselling and cross-selling
• Monitor account health using KPIs and proactively address risk to prevent churn
• Lead renewal discussions and contract negotiations to secure profitable terms
• Coordinate with Operations, Fulfillment, Marketing, and Product to resolve issues and rebuild client confidence
• Prepare and present regular business reviews with insights and strategic recommendations
• Forecast and maintain reporting for leadership
• Identify opportunities to expand services within existing accounts
• Channel client feedback to inform service and process improvements

Skills

Key/Strategic account management

Business development

Client success

Negotiation

Communication

Forecasting

Account growth

Project management

Education

Bachelor's degree in Business, Marketing, or related field

Job description

The Key Account Manager owns the end-to-end relationship with our most important clients, acting as a strategic partner and primary point of contact for senior stakeholders. The ideal candidate combines commercial acumen with a consultative, service-oriented approach — protecting and growing revenue within their portfolio, resolving escalations decisively, and turning client insight into account growth plans.

Key Responsibilities:

• Own the relationship for a portfolio of key/strategic accounts, serving as the primary point of contact and trusted advisor for senior client stakeholders.

• Develop and execute account growth plans that grow revenue through upselling and cross-selling additional services.

• Monitor account health using KPIs — seller center account health, retention rate, NPS/CSAT, usage and performance reports — and proactively address risk signals before they become churn.

• Lead renewal discussions and contract negotiations, securing terms that are profitable for the company and valuable for the client.

• Own escalations end-to-end: coordinate with Operations, Fulfillment, Marketing, and Product teams to resolve issues quickly and rebuild client confidence.

• Prepare and present regular business reviews (QBRs) with performance insights and strategic recommendations.

• Forecasting and maintaining accurate reporting for leadership.

• Identify opportunities to expand the scope of services delivered to existing accounts.

• Channel client feedback internally to inform service and process improvements.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.

• At least 2 years of relevant experience in key/strategic account management, business development, or client success, with a track record of retaining and growing high-value accounts.

• Proven ability to manage senior stakeholder relationships and lead commercial negotiations.

• Strong commercial acumen — comfortable owning revenue targets and forecasts.

• Strong organizational, time management, and multi-tasking abilities.

• Excellent written and verbal communication skills with a consultative, service-oriented tone.

• Problem-solving and analytical skills, with the ability to think critically and handle challenges professionally.

• Project management experience or familiarity is a plus, but not required.

• Comfortable managing multiple high-value accounts and competing priorities in a fast-paced environment.