Key Account Manager

Delta Electronics Southeast Asia & Oceania; Pasig; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Delta Electronics Southeast Asia & Oceania in the Philippines is seeking a results-driven Key Account Manager with 8+ years in an international environment to lead strategic relationships in the Datacenter sector. You will drive revenue growth, manage contracts, and coordinate with sales, technical and support teams to deliver tailored solutions while traveling as needed.

Qualifications

• Minimum 8 years experience as Key Account Manager or similar in the Datacenter industry within an international company.
• Strong understanding of telecommunications products, services and solutions.
• Proven ability to meet or exceed revenue targets and drive growth.

Responsibilities

• Develop and maintain long-term relationships with key accounts, design houses and consultants.
• Drive revenue growth and achieve sales targets for assigned accounts.
• Lead contract negotiations and manage renewals to sustain partnerships.
• Collaborate with cross-functional teams to deliver integrated solutions.
• Provide market insights to inform product and service development.

Skills

Key Account Management

Sales Strategy

Negotiation

CRM Software

Relationship Management

Travel

Education

Bachelor's degree in Business Administration / related field

Master's degree preferred

Job description

We are seeking a highly motivated and results-oriented Key Account Manager with a minimum of 8 years of experience in an international company to join our dynamic team in the Datacenter Industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving revenue growth, and ensuring exceptional customer satisfaction. This role requires a strategic thinker with excellent communication and negotiation skills.

Responsibilities:

Buildup extensive understanding of Datacenter industry in the Philippines:

• Develop and nurture long-term relationships with assigned key accounts, Design House and Consultants
• Understand client needs, objectives, and challenges to propose tailored solutions that align with our services and products.

Revenue Growth:

• Drive the achievement of revenue and sales targets for assigned key accounts.
• Identify opportunities for upselling, cross-selling, and introducing new products or services.
• Develop and execute account strategies to maximize client satisfaction and retention.
• Collaborate with cross-functional teams to deliver comprehensive solutions that address client needs.

Negotiation and Contract Management:

• Lead contract negotiations, ensuring terms are favorable for both the client and the company.
• Manage contract renewals and amendments to sustain long-term partnerships.

Market Insights:

• Stay up-to-date with industry trends, market dynamics, and competitive landscape.
• Use market insights to provide valuable feedback for product and service development.

Communication and Collaboration:

• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
• Collaborate internally with sales, technical, and support teams to deliver seamless solutions.

Performance Reporting:

• Track and report key account metrics, sales performance, and progress against targets.
• Provide regular updates to management regarding account status, challenges, and opportunities.

Customer Satisfaction:

• Ensure exceptional customer satisfaction by delivering timely responses and exceptional service.
• Proactively address any concerns or escalations to maintain positive client relationships.

Qualifications:

• Bachelor's degree above in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering or related field (Master's preferred).
• Minimum of 8 years of proven experience as a Key Account Manager/Business Development Manager or in a similar client-facing role within the Datacenter industry in an international company.
• Strong understanding of telecommunication products, services, and solutions.
• Demonstrated ability to meet or exceed revenue targets and drive business growth.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and pursue new opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to meet with key clients.