Key Account Manager

Aviation Partnership Philippines; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Aviation Partnership Philippines Corporation is seeking a Marketing Specialist to join our team and contribute to strategic legal support across the organization. The role sits in the Marketing and Business Development department and focuses on managing major aviation accounts, particularly Cebu Pacific, with emphasis on relationship-building and business development.

Responsibilities include leading account plans, cross-functional collaboration, and driving revenue growth while ensuring service

Qualifications

• Bachelor’s degree in aviation, marketing, engineering or related field.
• Master’s degree preferred for advanced roles.
• Training related to marketing and business development, e.g. SGHA, SLA, Marketing, Business Analytics, Project Management.

Responsibilities

• Manage day-to-day commercial and strategic relationship with Cebu Pacific Operations.
• Serve as the primary relationship manager for Cebu Pacific stakeholders.
• Develop and execute account plans aligned with the company strategy.
• Build relationships with Cebu Pacific decision-makers and operational stakeholders.
• Monitor account performance, revenue, profitability, service quality, and customer satisfaction.
• Lead regular business reviews and customer engagement activities.
• Identify opportunities to expand Aplus services and grow Cebu Pacific account.
• Coordinate with cross-functional teams to resolve issues and drive improvements.
• Provide customer intelligence, business forecasts, and strategic recommendations.

Skills

Marketing

Key account management

Customer relationship management

Strategic account management

Education

Bachelor’s degree in aviation, marketing, engineering, or related field

Master's degree preferred

Job description

Aviation Partnership Philippines Corporation is looking for a highly capable and business-oriented Marketing Specialist to join our team and provide strategic legal support across the organization.

Department: Marketing and Business Development

The responsibilities of Key Account Manager are outlined but not limited to the following:

• Manage the day-to-day commercial and strategic relationship between Aplus and Cebu Pacific Operations
• Serve as the primary relationship manager and focal point for key Cebu Pacific stakeholders.
• Develop and execute the Cebu Pacific account plan in alignment with Aplus' business strategy.
• Build strong relationships with Cebu Pacific decision-makers and operational stakeholders.
• Monitor account performance, revenue, profitability, service quality, and customer satisfaction.
• Lead regular business reviews and customer engagement activities.
• Identify and develop opportunities to expand Aplus services and grow the Cebu Pacific account.
• Manage customer concerns, complaints, escalations, and service recovery, escalating major issues to the Group Manager as appropriate.
• Lead cross-functional initiatives to resolve significant service issues and drive continuous improvement.
• Anticipate changes in Cebu Pacific's fleet, network, schedules, and operational requirements and assess business opportunities and risks.
• Coordinate commercial proposals, quotations, contract amendments, and negotiations in coordination with the Group Manager and relevant functions.
• Monitor contractual obligations, commercial terms, and overall account health.
• Provide customer intelligence, business forecasts, and strategic recommendations to the Group Manager.
• Champion service excellence and initiatives that improve operational efficiency and customer value.
• Coordinate with Operations, Engineering, Quality, Finance, and other functions to ensure alignment with customer requirements.
• Support business continuity, operational recovery, and other strategic initiatives
• Represent Aplus in customer meetings and business discussions within delegated authority.
• Lead and mentor account team members, where applicable, and promote a customer-focused culture.

Required Qualifications:

Bachelor’s degree in aviation, marketing, engineering, or related field. Master's degree preferred

Training related to marketing and business development (i.e. SGHA, SLA, Marketing, Business Analytics, Project Management, etc.)

At least 8 years of relevant experience in key account management, business development, commercial, customer relationship management, or aviation-related roles.

At least 3 years of experience in a supervisory, leadership, or strategic account management capacity

Proven experience managing major or strategic customer accounts in a complex business environment

Demonstrated track record in customer retention, account development, and revenue growth

Experience in the aviation, airline, MRO, or related service industry is highly preferred

Experience in managing commercial agreements, contracts, proposals, and customer negotiations

Experience working with cross-functional teams and senior-level stakeholders.

At Aviation Partnership Philippines Corporation, you will have the opportunity to work in a dynamic aviation environment and contribute to the legal and strategic direction of an organization supporting the aviation industry.

If you are a proactive legal professional who combines strong legal expertise with commercial and business acumen, we invite you to take your career to new heights with us.