Key Account Manager

Ellora Telecom Philippines, Inc.; Pampanga; On-site; PHP 600,000 - 750,000; Full time

Job summary

Ellora Telecom Philippines, Inc. is seeking a Key Account Manager to own day-to-day client relationships for a portfolio of DTC and e-commerce brands. You will run client meetings, coordinate internal teams, and maintain calendars and trackers to keep accounts running smoothly.

You will use AI tools as a core part of your workflow, craft briefs and recaps, and ensure timely communication with clients. This role requires strong organization, clear communication, and a proactive mindset.

Qualifications

• 2–4 years of experience in operations, account management, or coordination.
• Excellent written and verbal communication; able to interact directly with clients.
• Highly organized with the ability to manage multiple accounts and trackers in parallel.
• Comfortable using AI tools as part of daily workflow.
• Interest in DTC/e-commerce marketing; knowledge of performance marketing basics is a plus.

Responsibilities

• Coordinate client accounts—prepare pre-meeting briefs, write post-meeting recaps (internal and client-facing), and track action items across brands.
• Support business reviews—compile performance narratives, keep tracking boards current, and help prep decks for client meetings.
• Maintain operational infrastructure—keep campaign calendars, onboarding trackers, and internal project boards up to date.
• Use AI tools daily—run AI-assisted workflows for recaps, reporting QA, and reminders.
• Draft and send routine updates to clients, with strategic direction on higher-stakes accounts.
• Liaise across Creative, Media, CRO, and Email teams to prevent handoff delays.
• Help shape account priorities and growth opportunities, flag risks early, and offer recommendations.

Skills

Account management

Client communication

AI tools

Project coordination

DTC/e-commerce

Detail-oriented

Job description

About the Role

We're looking for a Key Account Manager to own the client relationship day-to-day — running client meetings, managing communication, and being the trusted point of contact for a portfolio of DTC and e-commerce brands. Alongside relationship ownership, you'll coordinate the internal work that keeps accounts running smoothly: meeting prep and recaps, action tracking, and campaign calendar upkeep across our Creative, Media, CRO, and Email teams. You'll be expected to use AI tools as a core part of how you work, not an occasional shortcut.

What You'll Do

• Coordinate client accounts — prepare pre-meeting briefs, write post-meeting recaps (internal and client-facing), and track action items to completion across an assigned set of brands


• Support business reviews — pull performance narratives together, keep tracking boards current, and help prep decks ahead of client meetings


• Maintain operational infrastructure — keep campaign calendars, onboarding trackers, and internal project boards accurate and up to date


• Use AI tools daily — run existing internal AI-assisted workflows for recaps, reporting QA, and reminders, and help identify where new ones would help


• Communicate directly with clients — draft and send routine updates and follow-ups, with strategic direction on higher-stakes accounts


• Liaise across teams — chase status from Creative, Media, CRO, and Email so nothing stalls on a handoff


• Contribute to strategic direction — help shape account priorities and growth opportunities, flag risks early, and bring recommendations to the table rather than just status updates

What We\'re Looking For

• 2–4 years of experience in an operations, account management, or coordination role — agency experience is a plus


• Excellent written and verbal communication; comfortable communicating directly with clients


• Highly organized, with the ability to manage multiple accounts and trackers in parallel without things slipping


• Comfortable with AI tools (e.g. Claude, ChatGPT) as part of daily workflow


• Proactive and detail-oriented — you notice what\'s missing before it becomes a problem


• Interest in DTC/e-commerce marketing; familiarity with performance marketing basics (Meta/Google, ROAS/MER) is a plus but not required