Junior Trade & Working Capital Client Services Analyst

Next Frontier Capital; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

JPMorganChase is seeking a Trade and Working Capital Client Service Analyst to own cases end-to-end, coordinate with partners, and communicate clearly through resolution. You will follow procedures, document actions, and escalate complex items as needed while building foundational knowledge through training and coaching.

You will join a team focused on resolving client inquiries, ensuring timely updates, and maintaining complete case records across the transaction lifecycle in a structured

Qualifications

• Strong written and verbal communication skills.
• Demonstrated client-service mindset and professionalism in client interactions.
• Attention to detail and ability to maintain accurate records and documentation.
• Ability to follow defined procedures, controls, and escalation requirements.
• Basic analytical and problem-solving skills to gather facts and identify issues.
• Ability to organize work, manage multiple tasks, and meet deadlines.
• Ability to collaborate effectively with teammates and internal partners.
• Comfort learning new products, systems, and processes in a structured training environment.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Respond to client inquiries using established procedures and service standards.
• Own assigned cases from receipt through resolution, including timely client updates.
• Investigate routine service requests by gathering facts, reviewing records, and identifying next steps.
• Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members.
• Coordinate with internal partners to complete required actions accurately and on time.
• Support servicing activities across trade and working capital solutions throughout the transaction lifecycle.
• Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions.
• Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details.
• Manage an assigned work queue using agreed prioritization and coverage expectations.
• Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team.

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

JPMorganChase is seeking a Trade and Working Capital Client Service Analyst to own cases end-to-end, coordinate with partners, and communicate clearly through resolution. You will follow procedures, document actions, and escalate complex items as needed while building foundational knowledge through training and coaching.

You will join a team focused on resolving client inquiries, ensuring timely updates, and maintaining complete case records across the transaction lifecycle in a structured