Trade and Working Capital Analyst

JPMorganChase; Metro Manila; On-site; PHP 558,000 - 781,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Trade and Working Capital Client Service Analyst to help clients resolve inquiries by owning cases end-to-end and coordinating with partners. You will follow defined procedures, document actions, and escalate when needed.

You'll build foundational knowledge through training and gain exposure to AI-powered analytics and process tools while supporting servicing across trade and working capital solutions throughout the transaction lifecycle.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Excellent written and verbal communication for client-facing interactions.
• Ability to document actions clearly and maintain accurate records.
• Comfort in following defined controls and escalation requirements.

Responsibilities

• Respond to client inquiries using established procedures and service standards.
• Own assigned cases from receipt to resolution with timely updates.
• Investigate routine service requests by gathering facts and reviewing records.
• Escalate complex or time-sensitive matters to senior team members.
• Coordinate with internal partners to complete actions accurately and on time.
• Maintain complete and accurate case records and support documentation.
• Manage a work queue using prioritization and coverage expectations.
• Adhere to information-handling requirements and escalation procedures.

Skills

Client-service mindset

Strong communication skills

Attention to detail

Ability to follow procedures

Organizational skills

Team collaboration

Adaptable to learning new systems

AI analytics familiarity

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Job Description

Bring your curiosity and customer-first mindset to a team that solves real client problems every day. You'll learn how trade and working capital servicing works end-to-end while building communication, case management, and risk awareness skills. If you enjoy structured learning, teamwork, and delivering high-quality service, this role is a strong place to start and grow your career.

Job Summary

As a Trade and working capital client service analyst in the Trade and working capital client service team, you will help clients resolve inquiries by owning cases end-to-end, coordinating with partners, and communicating clearly through to resolution. You'll follow defined procedures and controls, document actions taken, and elevate higher-risk or complex items when needed. You'll also build foundational knowledge of trade and working capital solutions through training and coaching.

Job responsibilities

• Respond to client inquiries using established procedures and service standards
• Own assigned cases from receipt through resolution, including timely client updates
• Investigate routine service requests by gathering facts, reviewing records, and identifying next steps
• Escalate complex, time-sensitive, or higher-risk matters to appropriate senior team members
• Coordinate with internal partners to complete required actions accurately and on time
• Support servicing activities across trade and working capital solutions throughout the transaction lifecycle
• Assist with operational events such as issuance, amendments, document handling, settlements, onboarding, and funding-cycle questions
• Maintain complete and accurate case records, including correspondence, supporting documents, actions taken, and resolution details
• Manage an assigned work queue using agreed prioritization and coverage expectations
• Follow information-handling requirements, operational controls, and escalation procedures, including referring unusual requests to the appropriate control team

Required Qualifications, Capabilities And Skills

• Bachelor's degree or equivalent practical experience
• Strong written and verbal communication skills
• Demonstrated client-service mindset and professionalism in client interactions
• Attention to detail and ability to maintain accurate records and documentation
• Ability to follow defined procedures, controls, and escalation requirements
• Basic analytical and problem-solving skills to gather facts and identify issues
• Ability to organize work, manage multiple tasks, and meet deadlines
• Ability to collaborate effectively with teammates and internal partners
• Comfort learning new products, systems, and processes in a structured training environment
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes

Preferred Qualifications, Capabilities And Skills

• Coursework or internship experience in banking, trade finance, supply chain finance, finance, accounting, economics, or a related field
• Exposure to case management, workflow coordination, payments servicing, or financial services operations
• Basic knowledge of letters of credit, guarantees, documentary collections, or open account trade concepts
• Ability to communicate confidently in a fast-paced, deadline-driven environment
• Interest in using data and digital tools to improve service quality and efficiency, with appropriate human review
• Experience documenting processes, identifying recurring issues, or contributing to process improvementExperience working with stakeholders across time zones or supporting regional clients

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.