Senior Systems Engineer, IT Infrastructure

Ryan Tax Services Philippines, Inc.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

The Senior Systems Engineer at Ryan Tax Services Philippines, Inc. delivers mission-critical infrastructure, ensuring high availability, performance and security across all systems.

The role requires strong technical competency and time management to supervise multiple projects. You will design, implement and document cloud and on‑premise environments, automate tasks with scripts, maintain disaster recovery plans, and provide third‑level support while collaborating with business units and

Qualifications

• Bachelor's degree required; 10+ years in related systems administration roles is described in the Education section.
• Strong time-management and teamwork capabilities are essential.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Experience with cloud infrastructure and automation tools.
• Proactive in problem-solving and performance optimization.

Responsibilities

• Act as a technical reference for staff on existing and upcoming technologies.
• Liaise with business units, vendors, and IT personnel for project design/planning or problem resolution.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Write and maintain scripts to increase system efficiency and reduce manual tasks.
• Monitor and test application performance, identify bottlenecks, and collaborate with developers to fix issues.
• Cross-train IT staff and provide 3rd level support.
• Support Service Desk as needed and participate in on-call rotations.
• Architect, plan, implement, and maintain cloud infrastructure; expand cloud presence.

Skills

Leadership

Time management

Team collaboration

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Server OS

Active Directory

DNS

DHCP

ADFS

VMware vSphere

Avamar Administration

Dell Compellent

Nimble Storage

PowerShell

Docker

Ansible

Chef

Puppet

Nessus

Azure

AWS

Job description

Job Summary

The Senior Systems Engineer demonstrates superb technical competency and time management skills to deliver mission-critical infrastructure and ensure the highest levels of availability, performance, and security.

Duties and Responsibilities:

People:

• Act as a technical reference for staff on existing and upcoming technologies.

• Liaise with business units, vendors, and other IT personnel for project design and planning, or problem resolution.

• Manage and deliver multiple projects with excellent time management and leadership skills.

• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

• Cross-trains other members of the Information Technology department.

• Provide 3rd level support.

• Support and assist the Service Desk team as needed.

• Performs on-call duties on a rotational basis.

Client:

• Architect information and operational support systems.

• Contributes to efficiency improvements through process automation and documentation.

• Contribute to the maintenance of the Information Technology department's disaster recovery plan.

• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.

• Maintain security, backup, redundancy, and disaster recovery strategies.

• Manage and document systems configurations.

• Manage and monitor all installed systems and infrastructure.

• Install, configure, test and maintain operating systems, application software and system management tools.

• Proactively ensure the highest levels of systems and infrastructure availability.

• Participate in the design of information and operational support systems.

• Own efforts to expand growing cloud presence.

• Architect, plan, implement, manage and maintain cloud infrastructure.

• Submit recommendations to management for upgrades and enhancements.

Value:

• Audit systems and processes to verify compliance and performance.

• Architect, plan, implement, maintain, and support Firm standards for server computers, infrastructure applications, backup systems, and storage platforms.

• Document system designs/functions and ensures all documents are updated.

• Coordinate with Ryan IT management in identifying opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.

• Performs other duties as assigned.

Education and Experience:

• Bachelor's Degree and 10 or more years of related systems administrator experience.

• Ability to work under pressure and time constraints.

• Ability to work in a team environment.

• Excellent business analysis and problem-solving skills.

• Ability to work with people of varying technical skills.

• Quick, analytical thinker.

• Ability to effectively communicate complex concepts.

• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.

• Amenable to work on a night shift (9 PM - 6 AM)

Computer Skills:

• To perform this job successfully, an individual must have a high level of expertise of Microsoft Server Operating Systems and functional components (Active Directory, DNS, DHCP, ADFS), Microsoft® Office Suite, VMware vSphere, Avamar Administration, Storage Administration (preferably Dell Compellent and Nimble Storage), and scripting automation tools (PowerShell).

• The candidate should also possess solid networking knowledge (OSI network layers, TCP/IP), and cloud infrastructure experience with Microsoft Azure or AWS, and associated automation tools (Ex: Docker, Ansible, Chef, Puppet, Nessus, etc.)