Junior / Mid-Level Appointment Setter

MCVO Talent Outsourcing Services; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

MCVO Talent Outsourcing Services is seeking a Junior/Mid-Level Appointment Setter in the Philippines. The role involves calling prospects, following up by email, and building call lists with guidance from the client.

The ideal candidate has 2–3 years of telemarketing success, excellent English and phone voice, and is capable of working an overnight shift with high energy and coachability.

Qualifications

• 2–3 years of demonstrated success as a Telemarketer.
• Excellent English speaker with a neutral/US accent (9 of 10).
• Stamina to maintain outreach for a full 8-hour shift.
• Coachable and able to implement coaching tips to improve performance.
• Reliable and willing to work night shift in the Philippines.

Responsibilities

• Contact prospects by phone and follow up via email.
• Update activities in Google Docs and the client’s CRM.
• Create call lists by contacting licensing authorities in states as directed.
• Communicate with Client Manager and technical staff, escalating issues as needed.
• Identify issues that cannot be resolved remotely in a timely manner.

Skills

Telemarketing

English fluency

Phone communication

Stamina

Coachable

Reliability

Tools

Google Docs

CRM software

Job description

About the job Junior / Mid-Level Appointment Setter

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Contacting prospects via phone (and follow-up via email)

Updating activities in Google Doc and eventually into the client’s CRM

Create call lists by contacting licensing authorities in states as directed (we’ll need guidance from the client here)

Communicate with Client Manager and technical staff and escalate outstanding issues when required.

Identify issues that cannot be resolved remotely in a quick and efficient manner.

Key Qualifications:

2-3 years of demonstrated success as a Telemarketer

Excellent English speaker and phone voice, must speak with similar American or neutral accent 9 of 10

Stamina able to maintain enthusiasm for outreach 8 hours/day

Coachable able to implement coaching tips in order to improve performance

Reliable, and willing to work “night shift” in Philippines

Shift / Hours:

Monday Friday in one single shift, which will be 10:00 PM PHT 7:00 AM in PHT during Daylight Savings Time, or 11:00 PM PHT 8:00 AM in PHT outside of Daylight Savings Time.