Event Support & Information Specialist I

RELX; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

RELX, operating as Reed Exhibitions in the Philippines, is seeking an Event Support Specialist to assist attendees with registrations, show information, and pricing across all events. You will handle inquiries via chat, email and phone, providing accurate information and exceptional service.

Key duties include responding promptly, researching show details, owning queries from start to finish, and ensuring SLA compliance while coordinating with show teams.

Qualifications

• Bachelor’s degree and relevant training or work experience
• Ability to follow set instructions and processes
• Experience in event support or customer service

Responsibilities

• Respond quickly to customer queries via chat, e-mail and phone
• Proactively seek out information about each show to provide accurate information
• Listen actively and deliver excellent service at every interaction
• Take ownership of queries from start to finish
• Ensure tasks and workload meet SLA

Skills

Salesforce

Helpr

Outlook

Registration tools

Ticketing systems

Jabber

MS Teams

Microsoft Office

Communication

Back office support

Call taking

Project coordination

Stakeholder management

Attention to detail

Written communication

Verbal communication

Education

Bachelor’s degree

Tools

Registration tools

Ticketing systems

CRM tools

Job description

RELX, operating as Reed Exhibitions in the Philippines, is seeking an Event Support Specialist to assist attendees with registrations, show information, and pricing across all events. You will handle inquiries via chat, email and phone, providing accurate information and exceptional service.

Key duties include responding promptly, researching show details, owning queries from start to finish, and ensuring SLA compliance while coordinating with show teams.