Executive Housekeeper

RCBC Realty Corporation; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RCBC Realty Corporation seeks an experienced Executive Housekeeper to manage the housekeeping operations at RCBC Plaza Building. You will lead a team, ensure safe and clean common areas, and drive sustainability through green cleaning practices.

The role involves coordinating with TRD-Helpdesk, Security, Engineering, and tenants, overseeing maintenance, inventory, and reporting to the Property Manager while upholding LEED IPM standards.

Qualifications

• Graduate of Hotel and Restaurant Management or related course.
• Five years of experience as Executive Housekeeper or Housekeeping Manager.

Responsibilities

• Oversee the Housekeeping Department operations of RCBC Plaza.
• Ensure daily upkeep of common areas and assist tenant services.
• Lead maintenance projects and green cleaning initiatives.
• Coordinate with departments and tenants on building services and IPM.
• Monitor cleanliness standards and report to Property Manager.
• Manage mailroom operations and landscaping oversight.
• Prepare weekly reports and budgets for the department.
• Support compliance with LEED IPM standards.

Skills

Leadership

Facility management

Education

HRM or related course

Job description

DOES (Responsibilities)

Duties / Functions

Housekeeping Operations

• Manage and oversee the overall operations of the Housekeeping Department of RCBC Plaza Building.

• Oversee the day-to-day upkeep and maintenance of RCBC Plaza common areas and assist other departments in maintaining and improving services provided to tenants.

• Implement various maintenance and housekeeping projects such as exterior and interior wall and floor cleaning, Christmas décor installations, and landscaping activities.

• Attend quarterly tenant coordination meetings with representatives from various departments to discuss Property Management Office programs and address tenant concerns related to building services, including LEED IPM, pest control, and waste segregation initiatives.

• Promote and sustain the use of green cleaning products and environmentally compliant cleaning equipment.

• Conduct daily walkthroughs and regular inspections of building common areas to identify deficiencies and ensure housekeeping and cleaning quality standards are consistently maintained, and report observations to the Property Manager.

• Maintain the morale, discipline, and efficient performance of housekeeping personnel.

• Recommend improvements in facilities, equipment modernization, housekeeping methods, and operational supplies to the Property Management Office.

• Oversee the operations and maintenance of the building mailroom, including mailbox assignment, monitoring of mailroom activities, and coordination of distribution procedures in accordance with building policies and operational requirements.

• Oversee the maintenance and overall appearance of landscaped and garden areas of the building, including coordination of housekeeping and landscaping requirements, and recommend improvements, replacement of plants, and enhancement of landscape features as necessary.

Additional Duties / Functions

• Assist in the monitoring and coordination of sanitation-related concerns such as foul odor complaints, drainage issues, pest sightings, and other environmental housekeeping concerns within the building.

• Coordinate and monitor pest control activities in support of the building’s Integrated Pest Management (IPM) Program, including inspections, corrective actions, and coordination with tenants and service providers.

• Conduct regular inspections and monitoring of critical and high-risk areas such as food establishments, vacant spaces, service areas, storage rooms, and construction zones to ensure proper housekeeping and sanitation standards are maintained.

• Oversee the operations and maintenance of the building mailroom, including coordination of mailbox management and distribution procedures in accordance with building policies and operational requirements.

Report/Budget Preparation

• Prepare weekly reports on Housekeeping Department operations.

• Prepare and monitor mid-year, annual opex and capex budgets

• Submit quarterly Solid Waste Reports to Safety Manager

• Prepare Monthly LEED report on Solid Waste and Green Cleaning

• Ensure that the Indoor and Outdoor IPM Pest Control Program is carried out and maintained in accordance with LEED IPM standards.

• Prepare and update cleaning activities and programs.

• Prepare operational reports and updates related to housekeeping services, sanitation conditions, pest control activities, and sustainability initiatives.

• Maintain housekeeping-related records and documentation for operational monitoring, management reporting, and compliance requirements.

• Assist in monitoring housekeeping operational requirements, consumables, and service-related expenditures to support efficient resource utilization.

• Support the preparation and consolidation of reports related to waste management, green cleaning, and environmental housekeeping initiatives.

Change Management

• Adapt to organizational changes, operational requirements, and process improvements in support of building operations and service standards.

Adherence to Company Policy

• Maintain knowledge of company policies, procedures, and operational guidelines, and ensure compliance among housekeeping personnel and service providers.

Other Duties

• Perform other duties and responsibilities that may be assigned by the immediate superior from time to time.

Coordinating Duties│Function

• Coordinate concerns related to maintenance and cleaning with concerned departments such as TRD-Helpdesk, Security, Parking and Engineering.

• Coordinate with Engineering, Security, Safety, Tenant Relations, Purchasing, Parking and Stock Control on housekeeping and operational requirements.

• Coordinate with tenants through the Tenant Relations Department regarding housekeeping and sanitation-related concerns.

• Coordinate with contractors, service providers, and fit-out teams regarding housekeeping, sanitation, project-related debris management, and related operational concerns.

• Assist in the coordination and follow-up of tenant concerns related to housekeeping, sanitation, pest control, and environmental hygiene conditions.

• Coordinate inspection schedules, corrective actions, and operational requirements with concerned departments and accredited service providers.

• Coordinate mailroom operational requirements and related concerns with concerned departments, tenants, and service providers, as necessary.

DISPLAYS (Requirements and Competencies)

1. Education: Graduate of Hotel and Restaurant Management (HRM) or any related course

2. Experience: Five (5) years of work experience as Executive Housekeeper or Housekeeping Manager preferably in a hotel or high-rise building