Junior Branch Ambassador

UnionBank; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

UnionBank in Otis, Manila seeks a Junior Branch Ambassador to champion digital banking adoption while delivering exceptional customer service. In this client-facing role, you will guide customers to UB Online and related platforms, promote digital tools, and ensure smooth branch operations.

You will handle transactions with accuracy, maintain confidentiality, and refer opportunities to appropriate units. Join a team focused on service quality and branch performance.

Qualifications

• Customer service oriented and client-facing exposure is desirable.
• Able to communicate clearly and professionally.
• Willing to learn and adapt to new digital tools.

Responsibilities

• Promote digital banking adoption by guiding customers to UB Online and other digital channels.
• Provide exceptional customer service, address concerns, and introduce relevant products.
• Ensure accurate transactions, maintain confidentiality, and comply with policies.
• Support branch operations, assist in account processing, and validate documentation.
• Collaborate with colleagues to achieve branch targets and contribute to service quality.

Skills

Accountability

Adaptability

Analytical

Communication

Critical thinking

Teamwork

Willingness to learn

Job description

About The Role

We’re looking for a Junior Branch Ambassador who will champion digital banking adoption while delivering exceptional customer service experience. This role is ideal for someone who thrives in a client-facing environment, enjoys helping customers transition to digital platforms, and contributes to efficient branch operations.

Position

Junior Branch Ambassador

Location

Otis, Manila

Job Type

Regular

Duties And Responsibilities

• Promote digital banking adoption by advocating UB Online, The Portal, SME Business Banking App, Digital Transaction Portal, and maximizing the use of self-service and digital channels during customer engagements.
• Deliver exceptional customer experience through professional, courteous, and personalized service while effectively addressing client concerns, promoting products, and referring potential clients to appropriate business units.
• Ensure operational excellence and compliance by accurately processing transactions, maintaining confidentiality, adhering to bank policies, security procedures, KPIs, and supporting business continuity initiatives when required.
• Support branch operations and platform functions by assisting in account processing, validating documentation, ensuring accurate fee charging and reporting, maintaining work area readiness, and serving as an alternate custodian when assigned.
• Foster teamwork and branch performance by collaborating with colleagues, contributing to branch targets, participating in employee engagement initiatives, and performing other duties necessary to support branch operations and service quality.

Required Skills

Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn