Digital Banking Advocate & Customer Experience Specialist

UnionBank of the Philippines; Mandaue; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading financial institution in the Philippines seeks a Junior Branch Ambassador to enhance customer experience by advocating digital banking channels. The role includes serving customers, ensuring accurate processing of transactions, and maintaining positive client interactions. Ideal candidates should possess strong communication skills and an adaptability to promote the bank's offerings. This position is vital in fostering customer loyalty and operational efficiency within the branch.

Responsibilities

• Advocates and promotes digital banking channels to enhance customer experience.
• Ensures all transactions are accurately processed and recorded.
• Delivers excellent customer service at every interaction.
• Participates in the implementation of Business Continuity Plans (BCP) as needed.

Skills

Accountability

Adaptability

Analytical

Good Communication Skills

Critical thinking

Teamwork

Willingness to learn

Job description

A leading financial institution in the Philippines seeks a Junior Branch Ambassador to enhance customer experience by advocating digital banking channels. The role includes serving customers, ensuring accurate processing of transactions, and maintaining positive client interactions. Ideal candidates should possess strong communication skills and an adaptability to promote the bank's offerings. This position is vital in fostering customer loyalty and operational efficiency within the branch.