Junior Branch Ambassador

UnionBank; Lapu-Lapu; On-site; PHP 180,000 - 240,000; Full time

Job summary

UnionBank in Cebu, Lapu-Lapu invites a Junior Branch Ambassador to promote digital banking adoption, engage customers, and deliver courteous service in our local branch.

You will support branch operations, ensure accurate transactions, protect confidentiality, and help meet branch targets through teamwork and proactive engagement. This role requires strong communication, adaptability, and a willingness to learn in a fast-paced banking environment.

Qualifications

• Promotes digital banking adoption and self-service channels.
• Maintains confidentiality and adheres to bank policies.
• Supports branch operations and service quality.

Responsibilities

• Promote UB Online, The Portal, SME Business Banking App, and Digital Transaction Portal during customer engagements.
• Deliver exceptional customer experience with professional, courteous, and personalized service; refer potential clients when needed.
• Ensure operational excellence by accurately processing transactions and maintaining security procedures.

Skills

Accountability

Adaptability

Analytical

Good Communication Skills

Critical thinking

Teamwork

Willingness to learn

Job description

Job Description:

Position: Junior Branch Ambassador

Location: Cebu, Lapu- Lapu

Job Type: Regular

Duties And Responsibilities

• Promote digital banking adoption by advocating UB Online, The Portal, SME Business Banking App, Digital Transaction Portal, and maximizing the use of self-service and digital channels during customer engagements.
• Deliver exceptional customer experience through professional, courteous, and personalized service while effectively addressing client concerns, promoting products, and referring potential clients to appropriate business units.
• Ensure operational excellence and compliance by accurately processing transactions, maintaining confidentiality, adhering to bank policies, security procedures, KPIs, and supporting business continuity initiatives when required.
• Support branch operations and platform functions by assisting in account processing, validating documentation, ensuring accurate fee charging and reporting, maintaining work area readiness, and serving as an alternate custodian when assigned.
• Foster teamwork and branch performance by collaborating with colleagues, contributing to branch targets, participating in employee engagement initiatives, and performing other duties necessary to support branch operations and service quality.

Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn