Junior Account Management Officer

Softype, Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

VL & SL upon regularization

SIL after 1 year

Career development opportunities

Mentorship from senior leadership

Exposure to client strategy and bizOps

Job summary

Softype, Inc. is seeking a proactive Junior Account Management Officer in Metro Manila to support the Account Management Head. You will coordinate with clients and internal teams, prepare client-facing materials, and monitor deliverables to ensure timely completion.

You will also attend client meetings, document minutes, and help onboard new clients while improving internal workflows. A degree in business or communications and 1–2 years in a related role are preferred.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 1–2 years in account management, client servicing, sales support, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and time management with ability to handle multiple priorities.

Responsibilities

• Support Account Management Head in nurturing client relationships.
• Coordinate between clients and internal teams to ensure timely deliverables.
• Prepare reports, presentations, proposals, and client materials.
• Attend client meetings, document minutes, and distribute follow-ups.
• Monitor progress of deliverables and flag delays.
• Respond to client inquiries and coordinate resolutions with stakeholders.
• Maintain organized records of client communications, contracts, and activities.
• Assist in onboarding new clients and establishing processes.
• Help document and improve internal workflows and best practices.
• Perform other account management and admin duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Time management

MS Office / Google Workspace

Customer focus

Team coordination

Detail-oriented

Education

Bachelor's degree in Business / Marketing / Communications

Tools

MS Office

Google Workspace

Job description

About the Role

We are looking for a proactive, organized, and dependable Junior Account Management Officer to support our Account Management Head in delivering excellent client service and ensuring the smooth execution of day-to-day account management activities.

As the primary support to the Account Management Head, you will play a vital role in coordinating with clients and internal teams, preparing client-facing materials, monitoring deliverables, and maintaining organized account records. This is an excellent opportunity to gain hands-on experience, receive mentorship from senior leadership, and build a rewarding career in account management.

Key Responsibilities

• Support the Account Management Head in managing and nurturing client relationships.




• Serve as the coordination point between clients and internal teams to ensure timely completion of deliverables.




• Prepare reports, presentations, proposals, and other client-facing materials.




• Attend client meetings, document meeting minutes, and distribute follow-up action items.




• Monitor the progress of client deliverables and proactively escape potential issues or delays.




• Respond to routine client inquiries and coordinate resolutions with the appropriate internal stakeholders.




• Maintain accurate and organized records of client communications, contracts, and account activities.




• Assist in onboarding new clients and establishing account management processes.




• Help improve and document internal workflows and best practices.




• Perform other account management and administrative duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.




• At least 1–2 years of experience in account management, client servicing, sales support, or a similar customer-facing role.




• Excellent verbal and written communication skills.




• Strong organizational and time management skills with the ability to manage multiple priorities.




• Proficient in Microsoft Office and/or Google Workspace.




• Resourceful, proactive, detail-oriented, and able to work with minimal supervision.




• Strong interpersonal skills and a customer-centric mindset.




• Willing to work onsite in Metro Manila / NCR.

Benefits

• Competitive salary package




• HMO coverage within 60 days of joining




• Vacation Leave (VL) and Sick Leave (SL) upon regularization




• Service Incentive Leave (SIL) upon completion of one (1) year




• Learning, training, and career development opportunities




• Direct mentorship from senior leadership




• Exposure to client strategy, account management, and business operations