JPC 7019 Patient Care Coordinator

Solvo Global Careers; Merida; On-site; PHP 223,000 - 335,000; Full time

Job summary

Solvo Global Careers in the Philippines is seeking a New Patient Coordinator to be the primary contact for new patients, attorneys, chiropractors, urgent care offices and other medical providers. You will oversee patient intake, verify information, and coordinate follow-ups to ensure a smooth onboarding experience.

The ideal candidate has at least 1 year of healthcare experience, strong communication, attention to detail, and a team-oriented, empathetic approach to patient care.

Qualifications

• Minimum 1 year of healthcare experience.
• Background in Medical Reception and Medical Scheduling.
• Experience communicating with patients and healthcare providers.

Responsibilities

• Serve as the main contact for new patients, attorneys, and medical providers.
• Coordinate new patient intake processes.
• Collect and verify patient information accurately.
• Schedule appointments and manage follow-ups.
• Respond promptly to internal and external inquiries.
• Maintain professional communication through phone, email, and messaging platforms.
• Deliver a positive and efficient patient experience.

Skills

Patient intake

Scheduling

Multi-channel comms

Attention to detail

Responsive & proactive

Organized

Empathetic

Professional communication

Sense of urgency

Team-oriented

Fast-paced environment

Job description

The New Patient Coordinator serves as the primary point of contact for new patients, attorneys, chiropractors, urgent care offices, and other medical providers. This role is responsible for coordinating patient intake, collecting accurate information, maintaining timely communication, and ensuring a seamless patient onboarding experience.

Ideal Candidate Profile

Required Experience

• Minimum 1 year of healthcare experience

Background in:

• Medical Reception
• Medical Scheduling
• Experience communicating with patients and healthcare providers

Required Skills

• Patient intake and documentation experience
• Scheduling and follow-up coordination
• Ability to manage multiple communication channels simultaneously
• Strong attention to detail and accuracy
• Highly responsive and proactive
• Organized and able to multitask
• Empathetic and patient-focused
• Professional communication style
• Sense of urgency
• Team-oriented mindset
• Ability to perform well in a fast-paced environment

Core Responsibilities

• Serve as the main contact for new patients, attorneys, and medical providers
• Coordinate new patient intake processes
• Collect and verify patient information accurately
• Schedule appointments and manage follow-ups
• Respond promptly to internal and external inquiries
• Maintain professional communication through phone, email, and messaging platforms
• Deliver a positive and efficient patient experience