Join our Customer Support Team | Retail | Cainta Rizal Site

ResultsCX Named ‘Major Contender’ in Everest Group; Cainta; On-site; PHP 167,000 - 257,000; Part time

Benefits offered by this job

Competitive incentives

Paid training

Career growth opportunities

Health and wellness benefits

Team-oriented environment

Job summary

ResultsCX in the Philippines is seeking a Customer Service Representative to support gamers with inquiries about products, orders, memberships, and promotions, delivering an outstanding customer experience.

The role emphasizes strong English communication, problem solving, multitasking, and a customer-focused mindset, with training provided and opportunities for career growth in a team-oriented, health-conscious work environment.

Qualifications

• Excellent English communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Customer-focused mindset with attention to detail.
• Ability to thrive in a fast-paced environment.
• High school diploma or equivalent.

Responsibilities

• Handle customer interactions with professionalism and enthusiasm
• Assist customers with questions about products, orders, and services
• Provide accurate information about gaming platforms, accessories, memberships, and promotions
• Recommend relevant products, services, or solutions based on customer needs
• Build positive relationships and customer loyalty
• Resolve customer concerns efficiently and effectively
• Work closely with team members to achieve performance and service goals

Skills

English proficiency

Problem solving

Multitasking

Customer-focused

Education

High School Diploma

Job description

Job Title: Customer Support Associate | Retail
Location: Cainta Rizal
Employment Type: Project-based

If you're passionate about helping customers, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you.

As a Customer Service Representative, you'll assist customers with inquiries related to gaming products, orders, memberships, promotions, and general account concerns while delivering an exceptional customer experience.

What You'll Do:

• Handle customer interactions with professionalism and enthusiasm
• Assist customers with questions about products, orders, and services
• Provide accurate information about gaming platforms, accessories, memberships, and promotions
• Recommend relevant products, services, or solutions based on customer needs
• Build positive relationships and customer loyalty
• Resolve customer concerns efficiently and effectively
• Work closely with team members to achieve performance and service goals

What We're Looking For:

• With or without BPO experience, you're welcome to apply
• Excellent English communication skills, both verbal and written
• Strong problem-solving and multitasking abilities
• Customer-focused mindset with attention to detail
• Ability to thrive in a fast-paced environment
• High school diploma or equivalent

What We Offer:

• Competitive incentives and performance bonuses
• Paid training and development programs
• Career growth opportunities
• Health and wellness benefits
• Fun, supportive, and team-oriented work environment