JOB TITLE: Travel Support Representative - Airlines - Onsite Cebu

Gratitude Philippines; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Wipro Cebu is hiring a Travel Support Representative for its Airlines account. This onsite role requires excellent English communication and a passion for travel and customer service.

You will assist customers with bookings, cancellations, and inquiries, deliver empathetic service, coordinate with internal teams, and meet quality and productivity targets.

Qualifications

• College graduate with C1 English and strong communication skills.
• Alternatively, 2nd-year college with no failing subjects and at least 6 months BPO experience.

Responsibilities

• Assist customers with flight bookings, reservations, cancellations, and general inquiries.
• Deliver exceptional customer service with empathy and professionalism.
• Resolve issues efficiently and accurately document customer interactions.
• Work with internal teams to ensure smooth customer experience.
• Meet targets for quality, productivity, and customer satisfaction.

Skills

English communication

American English accent

Education

College graduate

Second year in college

Job description

JOB TITLE: Travel Support Representative - Airlines - Onsite Cebu - Shifting Schedule

Location: Wipro Cebu - Onsite

Work Setup: Shifting / Onsite

ABOUT THE ROLE:

We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu. This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.

WHAT'S IN IT FOR YOU:

Competitive compensation and career growth opportunities

Supportive, collaborative culture with training and development support

Opportunity to work with a global travel brand

YOUR ROLE:

Assist customers with flight bookings, reservations, cancellations, and general inquiries

Deliver exceptional customer service with empathy and professionalism

Resolve issues efficiently and accurately document customer interactions

Work with internal teams to ensure smooth customer experience

Meet targets for quality, productivity, and customer satisfaction

WHO WE'RE LOOKING FOR:

Option 1:

College Graduate - with or without BPO experience - with C1 level English - excellent communication skills, close to Standard American English accent

Option 2:

Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills

Additional Requirements:

Willing to work 100% onsite in Wipro Cebu

Willing to be assigned to an Airlines account