Japanese-Speaking Travel Customer Support Specialist

WebBeds; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

WebBeds is seeking a Customer Service Representative - Japanese to support travel agent clients while maintaining high service standards.

You will handle inquiries via phone, email and chat, resolve issues, update bookings, and build rapport with clients to deliver high CSAT and first-contact resolution. Strong communication and teamwork are essential to meet performance targets.

Join a dynamic, multilingual team and contribute to a globally connected travel ecosystem.

Qualifications

• Fluent in Japanese (written and spoken) and able to communicate clearly with clients.
• Demonstrates commitment to CSAT and fast response times.
• Ability to resolve issues at first contact and maintain quality standards.
• Strong time management and teamwork to collaborate across departments.

Responsibilities

• Provide exceptional customer service to travel agent clients via phone, email and chat.
• Handle bookings, amendments, and issue resolution with problem-solving skills.
• Build rapport and maintain positive relationships with clients.
• Collaborate with teams to ensure seamless service delivery.
• Meet or exceed performance targets and SLAs.

Skills

Japanese language

CSAT focus

Communication skills

Multichannel support

Job description

WebBeds is seeking a Customer Service Representative - Japanese to support travel agent clients while maintaining high service standards.

You will handle inquiries via phone, email and chat, resolve issues, update bookings, and build rapport with clients to deliver high CSAT and first-contact resolution. Strong communication and teamwork are essential to meet performance targets.

Join a dynamic, multilingual team and contribute to a globally connected travel ecosystem.