Japanese-speaking Operations Supervisor

TASQ Staffing Solutions

Quezon City

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Job summary

A staffing solutions company is seeking a Japanese-speaking Operations Supervisor based in Quezon City. This on-site role requires fluency in Japanese and at least one year of team leadership experience. Key responsibilities include coaching agents, ensuring quality customer service, and maintaining communication within the team. Work hours are Monday to Friday, 8am to 5pm with minimal overtime.

Qualifications

Proficiency in Japanese language is essential.
Minimum of 1 year experience as a team leader.
Amenable to work in Eastwood, Quezon City.

Responsibilities

Assist in developing and streamlining procedures.
Coach and motivate team members.
Ensure quality service to customers.
Assist agents with customer interaction on situations requiring special handling take customer calls.
Ensure open flow of communication between agents, supervisors and management

Skills

Japanese Language Proficiency

Team Leadership

Job description

About the job Japanese-speaking Operations Supervisor

TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP. The pre-screening interview will take place over the phone.

Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs.

Responsibilities

Assist in developing and streamlining procedures
Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
Provide quality service to both internal and external customers on and off-line.
Assist agents with customer interaction on situations requiring special handling take customer calls.
Ensure open flow of communication between agents, supervisors and management

Requirements