Japanese-Speaking Operations Supervisor - On-Site

TASQ Staffing Solutions; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

A staffing solutions company is seeking a Japanese-speaking Operations Supervisor based in Quezon City. This on-site role requires fluency in Japanese and at least one year of team leadership experience. Key responsibilities include coaching agents, ensuring quality customer service, and maintaining communication within the team. Work hours are Monday to Friday, 8am to 5pm with minimal overtime.

Qualifications

• Proficiency in Japanese language is essential.
• Minimum of 1 year experience as a team leader.

Responsibilities

• Assist in developing and streamlining procedures.
• Coach and motivate team members.
• Ensure quality service to customers.

Skills

Japanese Language Proficiency

Team Leadership

Job description

About the job Japanese-speaking Operations Supervisor

TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP .The pre-screening interview will take place over the phone

About the job Japanese Operations Supervisor (Eastwood)

Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs

Responsibilities:

Assist in developing and streamlining procedures

Coach, motivate, reward, counsel and assist with disciplinary actions as necessary

Provide quality service to both internal and external customers on and off-line.

Assist agents with customer interaction on situations requiring special handling take customer

calls.

Ensure open flow of communication between agents, supervisors and management

Requirements:

Must be proficient in using the Japanese Language

Has at least 1 year of experience as a team leader

Amenable to work in Eastwood, Quezon City

Nice to have:

Has experience in the BPO industry as a Team Leader