Japanese BPO Operations Supervisor

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company is seeking a Japanese Operations Supervisor in Quezon City. This role involves supervising 15 bilingual agents, ensuring high-quality service, and developing operational procedures. Candidates should be proficient in Japanese and have at least 1 year of leadership experience. The position requires support in customer interactions and a commitment to workplace communication. Work schedule is Monday to Friday, 8 AM to 5 PM with minimal overtime.

Qualifications

• Proficient in the Japanese language.
• At least 1 year of experience in a team leader role.
• Willingness to work in Eastwood, Quezon City.

Responsibilities

• Supervise a team of 15 bilingual agents.
• Assist in developing and improving operational procedures.
• Coach, motivate, reward, counsel, and handle disciplinary actions.
• Deliver high-quality service to internal and external customers.
• Support agents in customer interactions that require special attention.
• Facilitate open communication among agents, supervisors, and management.

Skills

Proficient in the Japanese language

Team leadership

Job description

About the job Japanese BPO Operations Supervisor

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre‑screening interview will be conducted via phone.

Position Overview: Japanese Operations Supervisor (Eastwood)

Work Schedule: Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.

Responsibilities

• Supervise a team of 15 bilingual agents.
• Assist in developing and improving operational procedures.
• Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.
• Deliver high‑quality service to both internal and external customers, both online and offline.
• Support agents in customer interactions that require special attention and take customer calls as needed.
• Facilitate open communication among agents, supervisors, and management.

Requirements

• Proficient in the Japanese language.
• At least 1 year of experience in a team leader role.
• Willingness to work in Eastwood, Quezon City.

Preferred Qualifications

• Experience as a Team Leader in the BPO industry.