APAC Customer Support Specialist: FX & Trading Platforms

Atome; Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Rice allowance

Medical allowance

Clothing allowance

Laundry allowance

Coffee and snacks

Team events

Job summary

Hytech is seeking a Customer Service professional in Manila to join our global fintech support team. The role involves handling inquiries across live chat, phone, email, and social media, maintaining a positive attitude, and resolving issues for trading platforms like MetaTrader 4 and MetaTrader 5.

Ideal candidates have 3 to 5 years in customer service, FX/CFDs experience, and the ability to work shifts including nights and weekends.

Qualifications

• Fluent in English; multilingual skills are a plus.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Customer service experience is highly desired.
• Availability to work in various shifts, including nights and weekends.
• Must have full working rights and be willing to work onsite daily.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills

Fluent English

Multilingual

Decision Making

FX/CFDs experience

Composure under pressure

Customer service

Shift work

Onsite daily

Job description

Hytech is seeking a Customer Service professional in Manila to join our global fintech support team. The role involves handling inquiries across live chat, phone, email, and social media, maintaining a positive attitude, and resolving issues for trading platforms like MetaTrader 4 and MetaTrader 5.

Ideal candidates have 3 to 5 years in customer service, FX/CFDs experience, and the ability to work shifts including nights and weekends.