Japanese-Speaking Delivery Leader, Global Ops

Private Advertiser; Quezon City; Sur place; PHP 900 000 - 1 700 000; Plein temps

Résumé du poste

Private Advertiser is seeking a Japanese Bilingual Delivery Manager to lead service delivery operations, manage client relationships, and drive excellence in a global business services setting. The role emphasizes people leadership, stakeholder coordination, and continuous improvement in a high-demand environment.

The ideal candidate will oversee daily operations, ensure service quality, manage stakeholder expectations, and guide teams toward optimal performance with a focus on Kanji-capable

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 3–5 years of people management or team leadership experience.
• 3–5 years of client-facing or stakeholder management experience.
• Native or near-native Japanese language proficiency, preferably JLPT N1 or N2.
• Must be able to speak, read, write, and translate Japanese, including Kanji characters.
• Strong experience in operations management, service delivery, client services, or shared services.
• Excellent verbal and written communication skills in Japanese and English.
• Experience with HR systems such as SAP, Oracle, or other ERP platforms is an advantage.
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and decision-making skills.

Responsabilités

• Lead and oversee daily service delivery operations, ensuring operational efficiency, service quality, and client satisfaction.
• Manage client relationships and collaborate with internal stakeholders and project teams to achieve business objectives.
• Oversee team performance, productivity, employee engagement, and resource utilization.
• Drive continuous process improvement initiatives to enhance operational efficiency and service delivery.
• Handle complex operational issues, escalations, and client concerns to ensure timely resolution.
• Prepare and present accurate operational reports, performance updates, and business insights.
• Support process transitions, operational changes, and improvement initiatives.
• Coordinate with Payroll and Benefits teams to ensure seamless service delivery.
• Ensure compliance with organizational policies, business controls, data security, and privacy standards.

Connaissances

People management

Client relationship management

Japanese language proficiency

Communication skills

Analytical thinking

Formation

Bachelor's degree in HR/Business Administration

Outils

SAP

Oracle ERP

MS Excel

PowerPoint

Description du poste

Private Advertiser is seeking a Japanese Bilingual Delivery Manager to lead service delivery operations, manage client relationships, and drive excellence in a global business services setting. The role emphasizes people leadership, stakeholder coordination, and continuous improvement in a high-demand environment.

The ideal candidate will oversee daily operations, ensure service quality, manage stakeholder expectations, and guide teams toward optimal performance with a focus on Kanji-capable