Japanese HR Payroll Operations Manager

J-K Network Services group.; Quezon City; On-site; PHP 2,120,000 - 2,790,000; Full time

Benefits offered by this job

HMO

Sick Leave

Vacation Leave

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Network Services group. in Quezon City is seeking a Japanese Service Delivery Manager for the HR Payroll department.

This onsite role requires fluent Japanese and English, strong people and stakeholder management, and prior operations leadership experience. You will coordinate with clients and project teams, drive process improvements, and ensure service levels while maintaining compliance and data privacy.

Qualifications

• Proficient in speaking, reading, and writing Japanese and English.
• Open to JLPT N1 or N2 passers (or equivalent).
• Open to undergraduates with relevant work experience.
• At least 3 to 5 years of experience as an Operations Manager, Client Service Manager or any related work experiences.
• With experience in people management and stakeholder management.
• Knowledgeable in handling contracts and negotiations.
• Excellent communication and interpersonal skills.
• Willing to work fully onsite in Quezon City.

Responsibilities

• Ensure smooth, stable, and healthy daily operations and lead the team effectively through changes.
• Work closely with the project team to meet the goals and expectations of both the client and the team.
• Find and implement new ways to make work more efficient and boost productivity
• Deliver clear and timely status reports to the Japanese client, project team, and leadership.
• Use your expertise and insights to resolve difficult cases and ensure high customer satisfaction.
• Collaborate with project team to spot needed Process Change Request (PCR) and provide data analysis when needed
• Meet with employees every month to support team morale and ensure job satisfaction
• Help the Payroll and Benefits teams work together and support each other.
• Ensure all team members strictly follow company policies, data privacy rules, and security guidelines.

Skills

Japanese proficiency

English proficiency

People management

Stakeholder management

Communication skills

Negotiation

Job description

J-K Network Services group. in Quezon City is seeking a Japanese Service Delivery Manager for the HR Payroll department.

This onsite role requires fluent Japanese and English, strong people and stakeholder management, and prior operations leadership experience. You will coordinate with clients and project teams, drive process improvements, and ensure service levels while maintaining compliance and data privacy.