Japanese Bilingual Service Desk Voice Support

Accenture; Manila; On-site; PHP 400,000 - 540,000; Full time

Job summary

Accenture is seeking a Japanese-speaking service desk professional in Manila to provide voice support and resolve client issues based on deep product knowledge. You will act as the ongoing interface between the client and systems, ensuring timely resolutions and high-quality service.

The role emphasizes strong IT operations understanding, incident management, and excellent communication to maintain world-class service delivery in a fast-paced environment.

Qualifications

• Expertise in service desk voice support.
• Fluency in Japanese required.
• Strong understanding of IT operations and support processes.
• Experience with incident management and problem resolution.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide service desk voice support to clients in Japanese and define resolutions based on deep product knowledge.
• Maintain world-class systems through exceptional communication to keep services running smoothly.
• Act as the ongoing interface between the client and the system or application.
• Remain dedicated to quality, ensuring issues are resolved timely and efficiently.
• Collaborate with cross-functional teams to identify and resolve complex technical issues.

Skills

Service desk voice support

Fluency in Japanese

IT Operations knowledge

Incident management

Communication skills

Job description

Roles & Responsibilities:

• Provide service Desk voice support to clients in Japanese, accurately defining client issues and designing resolutions based on deep product knowledge.
• Utilize exceptional communication skills to keep our world-class systems running.
• Act as the ongoing interface between the client and the system or application.
• Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner.
• Collaborate with cross-functional teams to identify and resolve complex technical issues.

Professional & Technical Skills:

• Required Skill: Expertise in service Desk voice support.
• Additional Must to Have Skill: Fluency in Japanese.
• Strong understanding of IT Operations and technical support processes.
• Experience with incident management and problem resolution.
• Excellent communication and interpersonal skills.