Japanese Bilingual - Service Desk Analyst/ Technical Support Analyst

Capgemini Philippines Corp.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Capgemini Philippines Corp. seeks a customer service professional with Japanese language proficiency to support users and resolve information systems issues. The role requires onsite work at Mall of Asia Business Complex and rotating shifts.

You will handle inquiries, coordinate referrals, and prioritize issues while maintaining strong English and interpersonal skills. The ideal candidate has 1–2 years of customer service experience and can work independently in a fast-paced environment.

Qualifications

• Proficiency in Japanese (verbal and written) is required.
• Willing to work onsite at Mall of Asia Business Complex.
• Open to rotating schedules.
• 1–2 years’ work experience in customer service support or related skills; soft skills required.
• Ability to work independently.
• Strong interpersonal, analytical and customer service skills.
• Strong English (verbal and written) skills.

Responsibilities

• Troubleshoots hardware, software, and network issues via phone and involves resources to resolve.
• Applies understanding of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems and isolates/resolves IS issues.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using escalation procedures.
• All other duties as assigned.

Skills

Japanese language

English language

Customer service

Interpersonal skills

Analytical skills

Independent work

Job description

Job Responsibilities:

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures.

• All other duties as assigned.

Job Requirements:

• Proficiency in Japanese Language (verbal and written) is required.

• Must be willing to work onsite at the Mall of Asia Business Complex.

• Open to working in rotating schedules.

• 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

• Must be able to work independently.

• Strong interpersonal, analytical and customer service skills.

• Ability to understand and follow oral and written instructions.

• Strong English (verbal and written) skills.