Japanese-Bilingual Learning Operations Specialist

International Business Machines Corporation; Quezon City; On-site; PHP 290,000 - 357,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a Learning Admin to support End-to-End Learning administration for the client, delivering training across regions. You will assist instructors, learners, and learning teams with administrative tasks to ensure smooth program execution.

Responsibilities include creating courses in the LMS, scheduling classes, roster management, notifying participants, tracking completion hours, and generating evaluation reports.

Qualifications

• Bachelor's degree in HR or related field.
• Experience in a BPO or fast-paced setting.
• Strong English communication (verbal and non-verbal) skills.
• Basic computer and internet navigation skills.
• Amenable to working in shifting/night schedule.
• Basic MS Excel proficiency.

Responsibilities

• Create and manage learning courses in the client LMS, based on approved requests.
• Schedule classes with start/end dates, times, location, and instructor.
• Roster management for registrations and cancellations.
• Notify employees about upcoming classes via email and communications.
• Handle pre-, during-, and post-session activities and duties.
• Trigger feedback surveys and process completion credits for learners.
• Prepare and share evaluation summaries from survey results.
• Provide standard learning reports on request.
• Address learning-related queries through client channels.
• Ensure adherence to the defined learning process and SLAs.

Skills

English communication

MS Excel

Basic computer skills

Shift night shift

Prioritization

Multitasking

Education

Bachelor's degree in HR or related field

Tools

ERP systems

Job description

IBM Consulting in the Philippines is seeking a Learning Admin to support End-to-End Learning administration for the client, delivering training across regions. You will assist instructors, learners, and learning teams with administrative tasks to ensure smooth program execution.

Responsibilities include creating courses in the LMS, scheduling classes, roster management, notifying participants, tracking completion hours, and generating evaluation reports.