Learning Practitioners – Japanese Bilingual

International Business Machines Corporation; Quezon City; On-site; PHP 290,000 - 357,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a Learning Admin to support End-to-End Learning administration for the client, delivering training across regions. You will assist instructors, learners, and learning teams with administrative tasks to ensure smooth program execution.

Responsibilities include creating courses in the LMS, scheduling classes, roster management, notifying participants, tracking completion hours, and generating evaluation reports.

Qualifications

• Bachelor's degree in HR or related field.
• Experience in a BPO or fast-paced setting.
• Strong English communication (verbal and non-verbal) skills.
• Basic computer and internet navigation skills.
• Amenable to working in shifting/night schedule.
• Basic MS Excel proficiency.

Responsibilities

• Create and manage learning courses in the client LMS, based on approved requests.
• Schedule classes with start/end dates, times, location, and instructor.
• Roster management for registrations and cancellations.
• Notify employees about upcoming classes via email and communications.
• Handle pre-, during-, and post-session activities and duties.
• Trigger feedback surveys and process completion credits for learners.
• Prepare and share evaluation summaries from survey results.
• Provide standard learning reports on request.
• Address learning-related queries through client channels.
• Ensure adherence to the defined learning process and SLAs.

Skills

English communication

MS Excel

Basic computer skills

Shift night shift

Prioritization

Multitasking

Education

Bachelor's degree in HR or related field

Tools

ERP systems

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering admistrative tasks. The activities includes but not limited to:

• Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.

• Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the client approved requesters.

• Roster Management: Managing the Registration/Cancellation for the classes.

• Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...).

• Responsibilities may include management of pre-, in-, and post session activities and duties

• Triggering feedback survey for the classes completed

• Processing the Completion credit for the Learners attending the class based on the allocated hours of the session

• Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants

• Providing standard Learning Reports based on the request received

• Handling the Learning related queries received through client approved channels

• Establish clear understanding of the Learning process flow and related activities

• Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately

• Strict adherence to the defined Service Level Agreements (SLAs)

• Ensure quality compliance as per the defined standard Global process model

• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner

• Assists with client initiatives and other projects as assigned

• Ensures client organizational policies and processes are followed

• Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered

Required technical and professional expertise

Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent

Similar work experience especially in a BPO or similar fast-paced setting

Good English Communication(verbal & non verbal)Skills

Basic computer and internet navigation skills

Amenable to working in shifting/night schedule

Basic MS Excel

Preferred technical and professional experience

ERP working experience

Ability to prioritize tasks, manage multiple priorities and tight deadlines

Highly organized, analytical, results-oriented and has keen on details"

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.