Japanese Bilingual IT Service Desk Agent (N3)

Global Delivery Business Group; Pateros; On-site; PHP 420,000 - 620,000; Full time

Job summary

Fujitsu is seeking a Japanese bilingual Service Desk Agent to deliver first-level IT support from Taguig City. You will log incidents, resolve basic issues, and escalate complex problems with complete documentation.

You will communicate with users in both Japanese and English, ensuring high-quality service and customer impact minimization. Role requires JLPT N3 and strong customer-service orientation, ideally with service desk or BPO experience.

Qualifications

• JLPT N3 certification is required.
• Strong verbal and written communication in Japanese and English.
• Experience in service desk, helpdesk, or BPO is preferred.

Responsibilities

• Provide first-level IT support for incidents, problems, and requests.
• Log, categorize, and track incidents; escalate with documentation.
• Communicate clearly with users via phone, email, chat in English and Japanese.

Skills

Japanese

English communication

Customer service

Troubleshooting IT

Tools

ServiceNow

Job description

Fujitsu is seeking a Japanese bilingual Service Desk Agent to deliver first-level IT support from Taguig City. You will log incidents, resolve basic issues, and escalate complex problems with complete documentation.

You will communicate with users in both Japanese and English, ensuring high-quality service and customer impact minimization. Role requires JLPT N3 and strong customer-service orientation, ideally with service desk or BPO experience.