Bilingual Japanese Support Specialist — Customer Service

Fuku; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Office location

Non-taxable allowances

Coffee and snacks

Referral program

Career development

Supportive environment

Team-building events

Job summary

Hytech Philippines is seeking a Customer Support Specialist to assist trading and investment clients in fintech. You will handle inquiries across live chat, phone, email, and social media, delivering accurate product information and timely solutions.

Fresh graduates are welcome; bilingual English and Japanese is required. The role offers a dynamic, performance-driven environment with opportunities for growth, and a shift-based schedule including weekends as needed.

Qualifications

• Tertiary education (Diploma or higher).
• Fresh graduates are welcome to apply.
• Fluent in English and Japanese.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office.
• Willing to work on shifting schedules, including weekends if needed.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries via live chat, phone, email, and social media.
• Resolve customer complaints in a professional and timely manner.
• Provide accurate product and platform information to customers.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues.
• Provide feedback to improve customer service processes.
• Ensure high levels of customer satisfaction through quality support.
• Handle technical, troubleshooting, and trading-related concerns (e.g., MetaTrader 4 and MetaTrader 5).
• Take ownership of tasks and demonstrate proactive problem-solving.
• Be flexible with shifting schedules, including weekends and holidays as required.

Skills

Bilingual English/Japanese

Customer service

Strong communication

MS Office proficiency

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech Philippines is seeking a Customer Support Specialist to assist trading and investment clients in fintech. You will handle inquiries across live chat, phone, email, and social media, delivering accurate product information and timely solutions.

Fresh graduates are welcome; bilingual English and Japanese is required. The role offers a dynamic, performance-driven environment with opportunities for growth, and a shift-based schedule including weekends as needed.