IVR & Telephony Developer | Contact Center Specialist

Questronix Corporation; Pasig; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

Questronix Corporation in Metro Manila is seeking a skilled Voice Solutions Developer to design and implement call flow scripts for our contact center. You will assess user experience and drive improvements for telephony applications used by the bank's contact center.

The role involves providing technical support for call flow changes, overseeing planning of call flows, and managing the telephony platform including IVRS and productivity modules.

Qualifications

• At least 3 years experience in coding and development on Voice Solutions.
• Experience managing and developing Aspect, Twilio, Genesys or other contact center platforms.
• Extensive knowledge on call flow development.
• Programming languages: Java, PHP, SQL, VoiceXML.
• Web scripting: HTML, JSP, JavaScript.
• Database systems: Oracle / Microsoft SQL.
• Applications: WebSphere, Eclipse, NetBeans, Postman.
• Has extensive knowledge on API integrations and development.

Responsibilities

• Develop call flow scripts and assess user experience based on contact center requirement.
• Provide technical support for call flow changes and initiatives.
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules.

Skills

Call flow development

Voice solutions

API integrations

Tools

Aspect

Twilio

Genesys

Java

PHP

SQL

HTML

JSP

JavaScript

Oracle

MS SQL

WebSphere

Eclipse

NetBeans

Postman

Job description

Questronix Corporation in Metro Manila is seeking a skilled Voice Solutions Developer to design and implement call flow scripts for our contact center. You will assess user experience and drive improvements for telephony applications used by the bank's contact center.

The role involves providing technical support for call flow changes, overseeing planning of call flows, and managing the telephony platform including IVRS and productivity modules.