IVR & AI Implementation Specialist

Eteam Ph; Taguig; Presencial; PHP 300.000 - 500.000; Tempo integral

Resumo da vaga

Eteam Ph in Taguig, Philippines seeks a detail-oriented professional to manage IVR script updates, QA, and process documentation. You will write requirements, coordinate UAT, and ensure changes meet end goals.

This role involves creating test scenarios, maintaining documentation, and supporting rollout with clear communications and stakeholder updates. Strong writing and multitasking skills are essential.

Qualificações

• Experience updating and maintaining IVR scripts and specs.
• Coordinate and execute user acceptance testing.
• Documentation and change management experience.
• Strong writing skills for specs and processes.

Responsabilidades

• Write and maintain requirements, functional specs, and process docs for IVR scripts and AI agent flows.
• Coordinate and execute user acceptance testing.
• Ensure enhancements meet end goals and requirements.
• Create rollout processes with updated workflows and documentation.
• Provide general project support and stakeholder communications.
• Create test scenarios, scripts, and defect logs with retest evidence.

Conhecimentos

IVR script updates

UAT coordination

Documentation

Attention to detail

Critical thinking

Multi-tasking

Independent work

Ferramentas

NICE

Genesys

Descrição da vaga

Eteam Ph in Taguig, Philippines seeks a detail-oriented professional to manage IVR script updates, QA, and process documentation. You will write requirements, coordinate UAT, and ensure changes meet end goals.

This role involves creating test scenarios, maintaining documentation, and supporting rollout with clear communications and stakeholder updates. Strong writing and multitasking skills are essential.