Telephony Developer — IVR & Contact Center Specialist

Questronix Corporation; Pasig; Presencial; PHP 600.000 - 1.200.000; Tempo integral

Resumo da vaga

Questronix Corporation seeks a Voice Solutions Developer to design, implement, and optimize telephony solutions for a contact center environment. You will develop call flows, integrate with platforms like Aspect, Twilio, and Genesys, and provide technical support for IT-driven improvements.

The role requires strong coding skills in Java, VXML, PHP, SQL, and VoiceXML, plus web scripting (HTML, JSP, JavaScript) and experience with Oracle/MS SQL databases.

Qualificações

• Minimum 3 years of experience in coding and development on voice solutions.
• Experience managing and developing Aspect, Twilio, Genesys, or other contact center platforms.
• Strong knowledge of call flow development.
• Proficiency in Java, VXML, PHP, SQL, and VoiceXML.
• Web scripting skills in HTML, JSP, and JavaScript.
• Experience with Oracle and MS SQL databases.
• Familiar with API integrations and development.

Responsabilidades

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives.
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Conhecimentos

Voice solutions

Twilio

Genesys

Call flow development

Java

VXML

PHP

SQL

JavaScript

HTML

Oracle

MS SQL

WebSphere

Eclipse

NetBeans

API integrations

Ferramentas

Aspect

Twilio

Genesys

Postman

WebSphere

Eclipse

NetBeans

Descrição da vaga

Job Description

• Responsible for handling developments for telephony system used by contact center.
• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Qualifications

• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Has extensive knowledge on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle / Microsoft SQL
• Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
• Has extensive knowledge on API integrations and development