Contact Center Telephony & Virtual Agent Engineer (Zoom Contact Center)

Level Up Talent Solutions; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Level Up Talent Solutions is hiring a Contact Center Telephony & Virtual Agent Engineer to manage and optimize its Zoom Contact Center platform. The role focuses on telephony engineering, IVR design, and AI-powered agents to enhance customer experience.

Ideal candidates will have hands-on Zoom CCaaS experience, strong VoIP/SIP knowledge, and a track record in improving contact center operations. Join a growth-focused team in Cebu, Philippines.

Qualifications

• At least 3 years of experience in Contact Center or Telephony Engineering.
• Hands-on experience with Zoom Contact Center or similar CCaaS platforms.
• Strong knowledge of VoIP, SIP, IVR, and telephony administration.
• Experience with Virtual Agents or Conversational AI solutions.
• Background in Genesys, Cisco, Five9, Avaya, or Amazon Connect is an advantage.

Responsibilities

• Administer and optimize Zoom Contact Center and Zoom Phone.
• Configure IVRs, call routing, queues, dial plans, and reporting.
• Design and improve customer self-service and call flows.
• Implement and support Virtual Agent / Conversational AI solutions.
• Troubleshoot VoIP, SIP, routing, call quality, and telephony issues.
• Support platform integrations, upgrades, and operational improvements.

Skills

Telephony engineering

IVR design

VoIP/SIP

Virtual Agent/Conversational AI

CCaaS platforms

Tools

Zoom Contact Center

Zoom Phone

Call routing

Job description

Contact Center Telephony & Virtual Agent Engineer (Zoom Contact Center)

Cebu City, Philippines | Posted on 07/29/2026

• Industry Employment - Recruiting - Staffing
• State/Province Cebu
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Overview
Level Up Talent Solutions is hiring a Contact Center Telephony & Virtual Agent Engineer for a client seeking an experienced professional to manage and optimize its Zoom Contact Center platform. This role is ideal for someone with a strong background in telephony engineering, IVR design, VoIP/SIP technologies, and AI-powered virtual agents who can help enhance customer experience and improve contact center operations.

Key Responsibilities :

Administer and optimize Zoom Contact Center and Zoom Phone.

Configure IVRs, call routing, queues, dial plans, and reporting.

Design and improve customer self-service and call flows.

Implement and support Virtual Agent / Conversational AI solutions.

Troubleshoot VoIP, SIP, routing, call quality, and telephony issues.

Support platform integrations, upgrades, and operational improvements.

Requirements

At least 3 years of experience in Contact Center or Telephony Engineering.

Hands-on experience with Zoom Contact Center or similar CCaaS platforms.

Strong knowledge of VoIP, SIP, IVR, and telephony administration.

Experience with Virtual Agents or Conversational AI solutions.

Background in Genesys, Cisco, Five9, Avaya, or Amazon Connect is an advantage.