Telephony Developer

Questronix Corporation; Pasig; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A telecommunications company in the Philippines is seeking a skilled developer for their telephony system. The role involves creating call flows, improving user experiences, and managing contact center productivity. Candidates must have at least 3 years of experience in voice solutions and proficiency with platforms like Aspect, Twilio, or Genesys. Strong knowledge of Java, PHP, SQL, and API integrations is essential for this position.

Qualifications

• At least 3 years experience on coding and development on Voice Solutions.
• Experience managing and developing Aspect, Twilio, Genesys or any other contact center platform.
• Extensive knowledge on call flow development.

Responsibilities

• Handle developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience.
• Provide technical support for call flow changes and initiatives.
• Oversee preparation and planning of call flows and communication improvements.
• Manage the telephony platform of the Bank including IVRS and contact center productivity modules.

Skills

Voice Solutions coding and development

Experience with contact center platforms

Call flow development

Java VXML

PHP

SQL

VoiceXML

HTML

JavaScript

API integrations

Tools

Oracle

Microsoft SQL

WebSphere

Eclipse

NetBeans

Postman

Job description

Job Description:

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Qualifications:

• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Has extensive knowledge on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle / Microsoft SQL
• Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
• Has extensive knowledge on API integrations and development