IT Helpdesk Support Specialist

Questronix Corporation; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Questronix Corporation is hiring an IT Helpdesk Support to be the first point of contact for customers seeking technical assistance by phone or email in the Philippines. The role emphasizes diagnosing issues, guiding users through solutions, and escalating complex problems when needed.

The ideal candidate has at least 2 years of hands-on help desk experience, excellent communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment while delivering

Qualifications

• Atleast 2 years of experience providing level 1 or above help desk support in IT operations
• Excellent communication skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Patience for dealing with difficult customer-service situations

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Skills

Experience 2+ yrs

Communication skills

Analytical thinking

Prioritization

Customer service

Patience

Job description

Questronix Corporation is hiring an IT Helpdesk Support to be the first point of contact for customers seeking technical assistance by phone or email in the Philippines. The role emphasizes diagnosing issues, guiding users through solutions, and escalating complex problems when needed.

The ideal candidate has at least 2 years of hands-on help desk experience, excellent communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment while delivering