IVD Field Service Supervisor (Hybrid Role)

RGL Bio Alliance Corporation; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies serving healthcare institutions across the Philippines.

The Field Service Engineer Supervisor role is a full-time, hybrid position based in Metro Manila with some work-from-home flexibility, overseeing a team of Field Service Engineers and coordinating with Technical Operations to ensure timely service delivery.

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.
• 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.
• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.
• Willing to travel regularly to client sites within the assigned service area.
• Valid driver's license preferred.
• Strong client-facing communication skills and a professional, service-oriented attitude.
• Able to work under pressure and manage urgent service calls with sound judgment.
• Demonstrated ability — or clear potential — to mentor and guide junior technical staff.

Responsibilities

• Install, calibrate, and commission IVD analyzers at client laboratories.
• Perform scheduled preventive maintenance and respond to corrective/emergency service calls within agreed turnaround times.
• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.
• Train and guide client-side laboratory staff on proper equipment operation and basic troubleshooting.
• Maintain accurate service records, calibration logs, and parts/inventory documentation.
• Coordinate with the Technical Operations team, product specialists, and Supply Chain on parts availability and escalations.
• Mentor and support the technical development of junior Field Service Engineers.
• Ensure all service activities comply with safety, quality, and regulatory standards.
• Provide timely feedback to clients and management on recurring equipment issues or improvement opportunities.
• Supervise, plan and manage all Field Service Engineers to ensure a smooth daily tasks and operations.

Skills

Troubleshooting

Client communication

Travel readiness

Leadership

Adaptability

Education

Bachelor's degree in Biomedical Engineering/Medical Technology/Electronics or related field

Job description

RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies serving healthcare institutions across the Philippines.

The Field Service Engineer Supervisor role is a full-time, hybrid position based in Metro Manila with some work-from-home flexibility, overseeing a team of Field Service Engineers and coordinating with Technical Operations to ensure timely service delivery.