Medical Tech Support Specialist — Flexible Hours IVD

Risewave Consulting Inc.; Pasig; On-site; PHP 390,600 - 558,000; Full time

Job summary

A healthcare consulting firm in the Philippines is seeking a Medical Technical Support Specialist with experience in Medical Technology or Clinical Laboratory to provide technical assistance for in-vitro diagnostics (IVD) devices. This role involves troubleshooting issues and ensuring optimal product performance. Candidates with strong communication and analytical skills are encouraged to apply. Flexible working hours may be required.

Qualifications

• 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field.
• Strong understanding of clinical laboratory workflows and diagnostic equipment.
• Good English communication skills – both verbal and written.

Responsibilities

• Provide remote technical support for IVD devices and laboratory systems.
• Troubleshoot and resolve technical issues related to instrument performance.
• Document cases, resolutions, and follow-up actions in the ticketing system.

Skills

Technical support

Customer service

Analytical skills

Problem-solving skills

English communication

Education

Bachelor's degree in Medical Technology or Clinical Laboratory

Tools

CRM systems

Remote troubleshooting platforms

Job description

A healthcare consulting firm in the Philippines is seeking a Medical Technical Support Specialist with experience in Medical Technology or Clinical Laboratory to provide technical assistance for in-vitro diagnostics (IVD) devices. This role involves troubleshooting issues and ensuring optimal product performance. Candidates with strong communication and analytical skills are encouraged to apply. Flexible working hours may be required.