Medical Tech Support Specialist — Flexible Hours IVD

Risewave Consulting Inc.; Pasig; Sur place; PHP 390 600 - 558 000; Plein temps

Résumé du poste

A healthcare consulting firm in the Philippines is seeking a Medical Technical Support Specialist with experience in Medical Technology or Clinical Laboratory to provide technical assistance for in-vitro diagnostics (IVD) devices. This role involves troubleshooting issues and ensuring optimal product performance. Candidates with strong communication and analytical skills are encouraged to apply. Flexible working hours may be required.

Qualifications

• 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field.
• Strong understanding of clinical laboratory workflows and diagnostic equipment.
• Good English communication skills – both verbal and written.

Responsabilités

• Provide remote technical support for IVD devices and laboratory systems.
• Troubleshoot and resolve technical issues related to instrument performance.
• Document cases, resolutions, and follow-up actions in the ticketing system.

Connaissances

Technical support

Customer service

Analytical skills

Problem-solving skills

English communication

Formation

Bachelor's degree in Medical Technology or Clinical Laboratory

Outils

CRM systems

Remote troubleshooting platforms

Description du poste

A healthcare consulting firm in the Philippines is seeking a Medical Technical Support Specialist with experience in Medical Technology or Clinical Laboratory to provide technical assistance for in-vitro diagnostics (IVD) devices. This role involves troubleshooting issues and ensuring optimal product performance. Candidates with strong communication and analytical skills are encouraged to apply. Flexible working hours may be required.