ITSM Tooling Engineer (BMC Helix)

EPAM Systems; España; On-site; PHP 3,266,000 - 4,717,000; Full time

Benefits offered by this job

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

Job summary

EPAM Systems is seeking an ITSM Tooling Engineer (BMC Helix) to design, configure and enhance ITSM/Digital Workplace solutions, integrating with Azure DevOps and other third‑party systems. You will implement workflows, automate processes and contribute to AI‑driven improvements while ensuring governance and security alignment.

You will collaborate with ICT and business stakeholders across the organization, deliver stable platforms, and support continuous improvement in a mission‑critical ITSM

Qualifications

• 3+ years of experience supporting BMC Helix ITSM/Digital Workplace.
• Experience configuring, customizing and integrating BMC Helix.
• Hands-on experience with Azure or other cloud integrations.
• Strong English communication and stakeholder engagement.

Responsibilities

• Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities.
• Support design and implementation of new BMC features and services.
• Gather requirements from ICT teams and document technical designs.
• Create workflows to automate ITSM processes and integrate with Azure DevOps.
• Collaborate with cross-functional ICT teams to ensure governance and security.

Skills

BMC Helix ITSM

Azure

ITSM processes

Automation workflows

English communication

Education

Bachelor's degree in CS/Engineering

Tools

Visio

Excel

PowerPoint

Job description

We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third‑party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.
This is a key opportunity to work on a mission‑critical platform, contributing to digital transformation initiatives and innovations such as AI‑enabled capabilities, intelligent chat, and smarter documentation workflows.

Responsibilities

• Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities
• Support design and implementation of new BMC features and services
• Gather requirements from ICT functional teams and document technical designs
• Create workflows to automate ITSM processes and simplify business operations
• Integrate BMC Helix with third‑party platforms such as Azure DevOps
• Onboard and manage users, permissions and teams within the platform
• Provide technical support and ensure platform stability during changes and after delivery
• Assist in introducing AI‑driven enhancements for language, chat and documentation suggestions
• Contribute to testing, quality assurance and continuous improvement initiatives
• Collaborate with cross‑functional teams to ensure alignment with governance and security standards
  

Requirements

• 3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration
• Strong understanding of ITSM processes and hands‑on experience creating automations and workflows
• Familiarity with BMC development life cycles for ITSM‑related functions
• Hands‑on experience with integrations involving Azure or other cloud technologies
• Excellent analytical and problem‑solving skills with ability to work independently and drive results
• Strong communication and stakeholder engagement skills in English
• Proficiency in MS Office tools (Visio, Excel, PowerPoint)
• Ability to collaborate effectively with cross‑functional ICT teams and business stakeholders
  

Nice to have

• Certifications in BMC Helix and/or ITIL
• Experience in onboarding and managing teams in large enterprise environments
• General understanding of the insurance or financial services sectors
• Degree in Computer Science, Engineering or related discipline
  

We offer

• Private health insurance
• EPAM Employees Stock Purchase Plan
• 100% paid sick leave
• Referral Program
• Professional certification
• Language courses
  

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

• Why Join EPAM
• WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
• CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
• CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
• STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.