ITAM Ops: Application Reliability & Incident Lead

Globe Group; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Globe is seeking a framework-savvy IT Operations professional to join the IT Asset Management team in the Philippines. You will support the day-to-day operations, monitor health, investigate issues, and coordinate with vendors to restore services.

The role covers incident and problem management, change and release support, service reliability, and asset documentation to improve operational visibility and ensure SLA adherence.

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, or related discipline.
• Basic understanding of application architectures and cloud technologies.
• Familiarity with monitoring and logging tools.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Responsibilities

• Support the day-to-day operations of assigned applications and digital services.
• Monitor application health and service performance using approved monitoring tools.
• Perform initial technical investigation and troubleshooting of application issues.
• Coordinate with development teams, vendors, and infrastructure teams to restore services.
• Participate in major incident resolution activities.
• Perform root cause analysis support and problem investigations.
• Track recurring issues and recommend operational improvements.
• Ensure incidents and service requests are managed within agreed service levels.
• Participate in deployment, release, and change implementation activities.
• Validate operational readiness before production implementation.
• Support post-implementation verification and stabilization activities.
• Maintain deployment and operational documentation.
• Review alerts, logs, and monitoring dashboards.
• Support service availability and performance improvement initiatives.
• Assist in capacity and utilization reviews.
• Identify opportunities for automation and operational efficiency.
• Coordinate with service providers and vendors supporting assigned applications.
• Maintain application inventory and operational documentation.
• Support maintenance agreement tracking and renewal activities.
• Ensure operational risks and support requirements are properly documented.

Skills

Troubleshooting

Communication

Stakeholder mgmt

Analytical thinking

Education

Bachelor’s Degree in IT/CS/Engineering

Tools

AWS

GCP

Kubernetes

GitHub/GitLab

CI/CD

Python

PowerShell

Job description

Globe is seeking a framework-savvy IT Operations professional to join the IT Asset Management team in the Philippines. You will support the day-to-day operations, monitor health, investigate issues, and coordinate with vendors to restore services.

The role covers incident and problem management, change and release support, service reliability, and asset documentation to improve operational visibility and ensure SLA adherence.